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VeqTor1-Visitor
1-Visitor
July 24, 2022
Question

"Capture Location" and "Restore Location" feature is broken in Creo View

  • July 24, 2022
  • 1 reply
  • 2828 views

The "Capture Location" and/or "Restore Location" function is broken in Creo View at least up to version 8.0. Just lost an hour of work moving parts and saving their position using "Capture Selected".

 

Then I was going to reset the position of those parts to the original position using "Restore Selected To Original". Instead, however, the parts' position was reset to the captured position that I had moved them to previously, and the original position was entirely lost, for every single Viewable and Annotation set of the assembly/file.

 

Thus, this feature is broken because "Restore to Original" erroneously restores not the original position, but the last captured position of the respective parts.

 

This should of course only happen if you select "Restore to Saved" and not "Restore to Original" 😤

 

@unknown, please fix this urgently.

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
July 24, 2022

 Hi,

 

Have you reported this to tech support? "Open a Support Case": https://support.ptc.com/apps/cs_loggers/case_logger/auth/ssl/log

    V
    VeqTor1-VisitorAuthor
    1-Visitor
    July 24, 2022

    Thanks Vladimir. Unfortunately I can't do that at the moment because I don't have a support contract with PTC, or rather, I don't know its credentials which are with my employer.

     

    I will open a support case as soon as I get hold of the data of the support contract.

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    July 24, 2022

    The IT administrator in your company should help with this.

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