PTC Community Information Center

You may currently have trouble uploading or pasting images in the PTC Community. Image functionality has been temporarily disabled due to a recently announced PHP vulnerability.Gainsight has already patched the vulnerability, and we expect full image functionality to be restored soon.Thanks for your patience!

I cannot believe PTC is selling.  What does everyone think?

Apparently this site [https://community.ptc.com/mathcad-7] no longer likes working on iPads.🥴

What is a PTC Community Champion? A Champion is a PTC Community Member that has shown a track record of providing helpful advice and is a regular positive contributor to the community.  Champions are members that also interact closely with the PTC Community Team advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions. PTC Community Champions help other members directly through sharing their expertise to provide product solutions and by being an advocate for all things community!  You should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button, but Champions will advocate for you as well!  Think of the Champions as your special ambassadors to the PTC Community Management Team. How do I recognize a PTC Community Champion? A PTC Community Champion has a trophy icon next to their profile picture. Why would I want to be a Community Champion? Community m

Error creating a VM in Learning Connector; since the screen did not return to the same page, the self-directed enrollment was rejected. Please access Learning Connector.  

Newly registered PTC Community members (after August 28th), are system assigned a temporary PTC Community username (aka screen name) which includes a combination of letters and numbers unique to each individual.  To optimize the PTC Community member experience, we encourage each member to change the default username to something more creative or personal (i.e. CADMGR, JSmith, Sally_456).  To change your username, follow these steps:Select “My Settings” from your profile picture in the top menu bar.Click the “Update Username" button and then "Save". 3.  Enter your desired username and click "Save." Last edited by Catalina, April 2026  

Why are all links on this page:broken, or pointing to some unrelated page? Success!Luc

Community/Profile account email address tied to legacy email. Asking to have my current email address, ____ be updated to ___ so I may ensure I have access to received emails if university email account is killed. There is no prompt on my user profile to change my email address and I have issue finding any support method that pertains to my user account specifically. Or perhaps I do not have effective access to some of this weblinks due to the categorization of my profile. I also like how after getting to this one and only support method, I am prompted to inquire via community support, not that there should be some way to identify that my inquiry pertains to my personal account :') [Redacted personal information]

Hello, I am unable to reply to comments on my post in PTC Community.Each time I try to submit a reply, an error message appears: “Something’s going wrong.”This issue occurs consistently and prevents me from posting replies.I have already tried the following:- Using a different browser (Chrome / Edge)- Clearing browser cache- Removing special characters from the text However, the issue still persists.Could you please investigate this issue? Thank you for your support.

What product version are you running?3.2Describe the ProblemWhen looking at Codebeamer ideas, sometimes the behavior is hard to reproduce so it would be nice to know what environment they are experiencing their issue that led to the desire to submit an idea.Are you using a work around?Nope, don't have access to the required hardware/software variances.What is the use case for your organization?As a PTC Community member, I would like the ability to better help others on this forum.What business value would your suggestion represent for your organization?Improving our ability to contribute to the PTC ecosystems by helping others and enriching the ptc community experience.Do you have an idea how this problem could be solved?Add fields to the form.

I’m seeing a weird behavior where the forum doesn’t seem to “register” that I’ve logged in after it has demanded I do so. For example, I am browsing the forums and see a post I want to respond to. I can’t until I log in. So, I do so. However, the post I’m trying to respond to continually demands I log in before I can post, even though I have already. Something is amiss.Could this be because I denied the cookie writing?Secondly, when I’m looking at posts, and there’s one written in Mandarin, or Czech, or any other language I am unfortunately not able to read, if I am not logged in to my account, the forum will not translate for me. I guess I could copy and paste the text of the post to an external translation to decide if it’s something I’m interested in, but I probably won’t. If I do log into my account, it still won’t translate for me on the post which originated the login demand.A couple of bothersome possible malfunctions, there.

Dear Sir/Madam,I was able to see the following page maybe 1 week ago.Join the conversation | CommunityNow i am  getting Access forbidden information.BRMarcin

Hi the Link https://community.ptc.com/codebeamer-ideas-401 gives access forbidden. Can you resolve? Thanks and best regards 

I have received an article feedback for article https://www.ptc.com/en/support/article/CS285111.It has a video link to the community. https://community.ptc.com/t5/video/gallerypage/video-id/8xNHd1ZDE6JEfg4r9twyeRJl3Ym_-AhQNow it leads to the top page.Can we make this link accessible again?Or the old contents are not accessible any more?Thanks,Tsutomu Seki

What is a PTC Community Engager? A PTC Community Engager is a PTC Community Member that is also a PTC Employee that has stepped up to provide advice and has a regular presence on the PTC Community.  These are all employees outside the direct PTC Community Management Team.  Their contributions are completely volunteer outside their normal work assignments (although sometimes job related especially our volunteer Technical Support engineers who handle Technical Support cases).The Community Engagers also partner with the PTC Community Champions advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions as needed.Community Engager contributions are in the form of insightful replies to product related questions. However, you should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button if you have specific community experience issues that you need assistance

If you need to share code in a community post, you can use the "Code" option in the three dots menu. A new window for you to insert your code pops up, with a code preview at the bottom.There is syntax highlighting available for a variety of languages.ApacheBashCC#CSSDiffHTMLHTTPINIJavaJavaScriptJSONMakefileMarkdownNginxNQEObjective-CPerlPowerShellPHPPythonRubySQLSwiftVBScriptXHTMLXMLYARA Last edited by Catalina, April 2026

Hi,Previously, in  Khoros Platform topics that had already been read were marked as read, is some similar action planned in Gainsight Platform?I am not sure, could be, unread messages were in bold and read ones were not...Thank you

Hello community managerI’m customer success manager in PTC Japan.Can PTC employees submit product ideas on behalf of customers?I’ve been asked to raise improvement requests for a product, but the customer finds it difficult to do so themselves due to the language barrier and other reason.

What are PTC Community Ideas? PTC Community Ideas are specific boards where community members are able to provide feedback and product enhancement ideas directly to PTC Product Management. These ideas are shared and community members may vote on the product ideas they find valuable. The ideas are evaluated by the product management teams and some may be selected for addition to the Product Roadmap. More on the role of the product managers and roadmaps at PTC.     PTC Community Ideas are available for viewing and submission for all community members who have an active subscription (or maintenance agreement) with PTC Support. These are  community members whose  community profile  is linked to their PTC customer account.  Generally, it is typically via a company email address. Below is a list of the PTC Community Idea boards available on the PTC Community:Arbortext Creo Products Codebeamer FlexPLM  (Customers Only) Windchill Windchill Systems/Software Engineering (Integrity) PTC Mathcad T

I do like the new infinite scroll instead of pagination, but I would like it to be smooth and fetch threads while I’m scrolling instead of clicking each time on “Show More Activity” button.

Hello,I have a couple of questions regarding my past activity before the recent site renovation.First, where can I see the "Ideas" I submitted previously? Currently, I can only find one topic under "My Profile" > "Topics," though I had posted more.Additionally, I would like to know where I can see the Topics which I subscribed to before the renovation.I would appreciate it if you could explain how to find these.Regards,

@vnamboodheri I have to say your website is really bad. It wastes me at least 0.5 hour and no result. After half an hour of retry post the new idea, it still fail to post. I wonder why you can’t post the new idea for me in your website if you are a staff of CodeBeamer.The screen shot of my post is as below. But it don’t have any feedback after clicking “Create”.  Why it doesn’t give any prompt if I miss something? 

Update:  The PTC Community is open for engagement.  We are temporarily operating on a pre-moderation mode: the Community team is reviewing your posts before publication while we are finalizing the platform for regular usage.   The idea portal is now live! Read more here We wanted to share some big news! Around April 6, we will be moving from our current Khoros Community Platform to the Gainsight Communities platform. Here’s what you need to know:  We’re excited about the careful integration of AI‑powered features that Gainsight offers to help community members—when they choose to use them—create meaningful, high‑quality posts. The Community Team will gain new in‑platform tools that allow us to deliver a more personalized experience for all community members.   We understand how important your community history and conversations are. Our technical migration experts are: Carefully transferring all existing PTC Community content. Testing the migrated content to ensure it displays corre

Came across a post with a broken attachment. Of course I can’t say if its a victim of the current migration from Khoros to Gains?? (forgot the name and its not showing at the bottom of the  page anymore) or if it was already broken in Khoros.Here is the link: https://community.ptc.com/mathcad%2D7/finite%2Delement%2Dmethod%2D2d%2Dand%2D3d%2D78436?postid=321465#post321456When I try to access the attached pdf in this post all I get is a new tab with this: