PTC Community Information Center

I have received an article feedback for article https://www.ptc.com/en/support/article/CS285111.It has a video link to the community. https://community.ptc.com/t5/video/gallerypage/video-id/8xNHd1ZDE6JEfg4r9twyeRJl3Ym_-AhQNow it leads to the top page.Can we make this link accessible again?Or the old contents are not accessible any more?Thanks,Tsutomu Seki

What is a PTC Community Engager? A PTC Community Engager is a PTC Community Member that is also a PTC Employee that has stepped up to provide advice and has a regular presence on the PTC Community.  These are all employees outside the direct PTC Community Management Team.  Their contributions are completely volunteer outside their normal work assignments (although sometimes job related especially our volunteer Technical Support engineers who handle Technical Support cases).The Community Engagers also partner with the PTC Community Champions advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions as needed.Community Engager contributions are in the form of insightful replies to product related questions. However, you should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button if you have specific community experience issues that you need assistance

If you need to share code in a community post, you can use the "Code" option in the three dots menu. A new window for you to insert your code pops up, with a code preview at the bottom.There is syntax highlighting available for a variety of languages.ApacheBashCC#CSSDiffHTMLHTTPINIJavaJavaScriptJSONMakefileMarkdownNginxNQEObjective-CPerlPowerShellPHPPythonRubySQLSwiftVBScriptXHTMLXMLYARA Last edited by Catalina, April 2026

Hi,Previously, in  Khoros Platform topics that had already been read were marked as read, is some similar action planned in Gainsight Platform?I am not sure, could be, unread messages were in bold and read ones were not...Thank you

Hello community managerI’m customer success manager in PTC Japan.Can PTC employees submit product ideas on behalf of customers?I’ve been asked to raise improvement requests for a product, but the customer finds it difficult to do so themselves due to the language barrier and other reason.

Hello, I am unable to reply to comments on my post in PTC Community.Each time I try to submit a reply, an error message appears: “Something’s going wrong.”This issue occurs consistently and prevents me from posting replies.I have already tried the following:- Using a different browser (Chrome / Edge)- Clearing browser cache- Removing special characters from the text However, the issue still persists.Could you please investigate this issue? Thank you for your support.

What are PTC Community Ideas? PTC Community Ideas are specific boards where community members are able to provide feedback and product enhancement ideas directly to PTC Product Management. These ideas are shared and community members may vote on the product ideas they find valuable. The ideas are evaluated by the product management teams and some may be selected for addition to the Product Roadmap. More on the role of the product managers and roadmaps at PTC.     PTC Community Ideas are available for viewing and submission for all community members who have an active subscription (or maintenance agreement) with PTC Support. These are  community members whose  community profile  is linked to their PTC customer account.  Generally, it is typically via a company email address. Below is a list of the PTC Community Idea boards available on the PTC Community:Arbortext Creo Products Codebeamer FlexPLM  (Customers Only) Windchill Windchill Systems/Software Engineering (Integrity) PTC Mathcad T

I do like the new infinite scroll instead of pagination, but I would like it to be smooth and fetch threads while I’m scrolling instead of clicking each time on “Show More Activity” button.

Hello,I have a couple of questions regarding my past activity before the recent site renovation.First, where can I see the "Ideas" I submitted previously? Currently, I can only find one topic under "My Profile" > "Topics," though I had posted more.Additionally, I would like to know where I can see the Topics which I subscribed to before the renovation.I would appreciate it if you could explain how to find these.Regards,

@vnamboodheri I have to say your website is really bad. It wastes me at least 0.5 hour and no result. After half an hour of retry post the new idea, it still fail to post. I wonder why you can’t post the new idea for me in your website if you are a staff of CodeBeamer.The screen shot of my post is as below. But it don’t have any feedback after clicking “Create”.  Why it doesn’t give any prompt if I miss something? 

Update:  The PTC Community is open for engagement.  We are temporarily operating on a pre-moderation mode: the Community team is reviewing your posts before publication while we are finalizing the platform for regular usage.   The idea portal is now live! Read more here We wanted to share some big news! Around April 6, we will be moving from our current Khoros Community Platform to the Gainsight Communities platform. Here’s what you need to know:  We’re excited about the careful integration of AI‑powered features that Gainsight offers to help community members—when they choose to use them—create meaningful, high‑quality posts. The Community Team will gain new in‑platform tools that allow us to deliver a more personalized experience for all community members.   We understand how important your community history and conversations are. Our technical migration experts are: Carefully transferring all existing PTC Community content. Testing the migrated content to ensure it displays corre

Came across a post with a broken attachment. Of course I can’t say if its a victim of the current migration from Khoros to Gains?? (forgot the name and its not showing at the bottom of the  page anymore) or if it was already broken in Khoros.Here is the link: https://community.ptc.com/mathcad%2D7/finite%2Delement%2Dmethod%2D2d%2Dand%2D3d%2D78436?postid=321465#post321456When I try to access the attached pdf in this post all I get is a new tab with this: 

The migration appears to have severely corrupted all posts containing embedded images. These images are now often only available and displayed in a reduced size and no longer enlarge when clicked.In principle, however, Gainsight does offer this feature, where images are stored in a larger format displayed in smaller size and then enlarge to full size when clicked.So the problem here isn’t that Gainsight is inferior, but rather an issue caused by an improper migration.My suspicion is that during the migration, only the smaller resized image files that Khoros used for display in the thread were transferred, and not the original image files in their original size.As long as the data from the old Khoros forum is still available, you should urgently save the larger images and attach them to the posts in Gainsight the correct way so that they can be displayed there in a reasonably readable (original) size when clicked.There are many threads and posts where the response consisted solely of sc

What happened to the ability to get a daily digest of all new activity instead instant activity?

In our internal company documentation, I was able to find 24 ideas that are no longer accessible under the previous URL.I’d have expected the migration team to set up a URL redirection so that users automatically land on the new page!Idea: Ability to copy component name from the assembly model tree Old URL: https://community.ptc.com/t5/Creo-Parametric-Ideas/Ability-to-copy-component-name-from-the-assembly-model-tree/idc-p/1043189 New URL: https://community.ptc.com/creo-parametric-ideas-180/ability-to-copy-component-name-from-the-assembly-model-tree-170254 Idea: Improve the Symbol Definition Interface Old URL: https://community.ptc.com/t5/Creo-Parametric-Ideas/Improve-the-Symbol-Definition-Interface/idc-p/1053730 New URL: https://community.ptc.com/creo-parametric-ideas-180/improve-the-symbol-definition-interface-169904 Idea: Start with CreoView Lite and if needed toggle to get MCAD without exiting the tool Old URL: https://community.ptc.com/t5/Creo-View-Illustrate-Schematics/Start-w

When I did a search in the community for my last name, it returned 280+ results. When I went to cycle through the pages to get to additional topics, it would only show me the same 10 results, even though the page number at the bottom was changing.

We’re launching the Community for full engagement on Monday, April 13, 2026. All public forums will be taken out of Read‑Only so users can post questions and comments. One exception: Product Ideas. Users will be able to comment and vote on existing ideas immediately, but posting new ideas will remain disabled until Monday, April 27.We need the extra time to recreate the idea submission form so contributors can provide detailed, structured feedback that product managers can act on. In the meantime, please share your ideas on the relevant discussion forum.  Be sure to continue following your post, a moderator will move your post to the appropriate Product Ideas portal once available. 

Here is how you can upload your attachments depending on their type: Images can be attached in 2 ways:You will need to click on the image icon in the Description box and choose the picture from your files.You can drag and drop  or copy and paste the image from your files in the Description Box.Both ways will attach your image inside the Description boxNote: attached images cannot be over 5Mb in size. Videos and other attachments can only be attached using the file attachment button and choose from your files.The attachment can now be seen under the Description box. Here’s a list of supported files that can be attached:Common Documents: pdf, doc, docx, xls, xlsx, ppt, pptx, txt, csv, rtf, odt. Images & Graphics: jpg, jpeg, png, gif, webp, svg, ico, bmp, tif, tiff, heic. Media (Audio/Video): mp3, mp4, wav, mov, wmv, avi, flac, mpeg, m4a. Design & Creative Tools: ai, xd, psd, eps, indd, idml, prproj, aep, fbx, obj, stl, skp. Compressed Archives: zip, 7z, rar, tar, gz, tar.gz. Deve

Go to the post you want to subscribe. Scroll down and under the “Tags” you will see and click on the “Follow” button.  The post is successfully subscribed when button turns to “Unfollow”.You will receive a notification and an e-mail once someone replies to your topic.You can also view the topics you’re subscribed to by clicking your profile picture at the top, then “Subscriptions” in the drop-down menu. 

1. Go to the board you want to subscribe.2. Click on “Subscribe” at the upper-right corner.  3. The subscribe successful when the button turns green and to “Unsubscribe”. You will then receive an e-mail notification each time a new topic is posted on the board (category). 

 Using the Private Messenger FeatureYou can send a private message to one community member at a time. Private messages display in a threaded view.Accessing your messagesYou can access your private messages by clicking on your avatar at the top-right of any community page, and then “Private messages” on the drop-down menu To send a private message You can send a private message only from the community member's profile.Navigate to any community members' profile, and click the "Send message" button under their profile picture. Once you have entered a message, click "Post" Reading your private messagesThe private messenger feature displays messages in a threaded view. Click on “Show conversation” on any conversation in your inbox to read through an entire conversation.  

The Khoros to Gainsight community platform migration will bring the following changes for the PTC Community.   Current Feature in Khoros Community Platform Expected Change In Gainsight Communities Accepted Solutions Now called Best Answers. We encourage original authors to continue marking the reply that best resolves their question—especially on our support boards.   Kudos Now called Likes. The Community Team is retiring the kudo terminology. "Likes" can be used to show support or agreement with a post.   Labels Now called Tags. "Tags" are predefined by the Community Team Tag subscriptions are not currently available Gainsight plans to introduce enhancements in future roadmap updates Videos (Community Platform Hosted) Gainsight Communities cannot host uploaded videos directly. All existing videos are being migrated to secure internal PTC servers The Community Team will manually re-add your videos into posts upon request or as soon as we

On (2) recent topics I used the translation button on the top right of the page. The first time, the title and the contents were translated.   On the post below, only the title was translated not the body of the post.    

The New community site has way too many bugs.  When you click on a topic it takes to you a blank page to fill in a message.Remove the 80 Character Barrier for String Parameters And the formatting of the screen is awful.   Everything is way too small and too disorganized.  The UI is not at all user friendly. Worst upgrade I have EVER seen.