Mathcad Installation

I'm experiencing a login blocker on PTC (https://sts.ptc.com/adfs/ls/). Despite resetting my password, the portal continues to reject my credentials with an "incorrect username/password" error. Could you please verify if my account is locked or if there is a credential syncing issue? Thanks,

Dear Sir or Madam, I am writing to request your assistance with renewing my Mathcad student license, as I need the software for my current studies. I have tried to renew my license through the usual process but have unfortunately been unsuccessful. I would therefore be grateful for your help in resolving this issue. Thank you very much in advance for your support. Kind regards, Holzinger C.

Hi, I have an active Mathcad Prime 11 Student Edition subscription. After a hardware replacement on my PC, my product code no longer activates, and the License Management portal shows no products on my account. Please reset my license so I can activate it on my current computer. Thank you, Noah McGuire 

Hi everyone,We use Mathcad Prime at work, and our license is managed through our own company server. My employer gave me the IP address and port details to enter into the settings for activation. However, I can't seem to find where to download the actual installation package.Our IT support told me to get it from the Mathcad website, but I can't find it there, and I don't have an official PTC account to log in. Any advice on what to do?

获取许可证

I would like to request a temporary evaluation license for Mathcad 15 to perform local compatibility testing of a software integration demo. I already have the Mathcad 15 installation package, but I do not have a Mathcad 15 license. I have completed testing with Mathcad Prime; however, its trial license cannot activate Mathcad 15. I now need to separately verify compatibility with Mathcad 15, including opening and saving legacy worksheets, modifying input variables, recalculating worksheets, and retrieving results through its automation API. I understand that Mathcad 15 has been discontinued and that the previous trial licensing links are no longer available. Could you please confirm whether a short-term evaluation license can still be issued for this purpose? If not, please advise whether there is another authorized way to carry out this compatibility testing. The requested license would be used solely for local development and evaluation, not for production deployment. Thank you f

I created a user account, but when I try to install PTC Mathcad Express Prime 9.0.0.0, I receive this message: "You have reached the maximum number of license requests available for your product type." How can I resolve this?

I am a student  and ordered Mathcad Prime 12 Student Edition. I verified that my credit union account was charged. I followed all of the linked steps in the email I received and got an error message: Access denied - Insufficient Privileges Our records indicate that your company does not have a current PTC Global Support agreement I have phoned and emailed Cleverbridge and have not had any luck in getting them to fix this issue. They incorrectly believe I have a billing problem which I do not! I am unable to speak to anyone at PTC about this because of the logic of your automated phone answering service.

I have been using mathcad prime on my computer for engineering. Starting about a week ago, whenever I try to open the app, it opens a webpage to download the free trial. I have tried upgrading the app, uninstalling and reinstalling, neither of these have worked. The app still shows on the bottom bar but will not actually display the window. I am running matched for windows. What should I do?

Hello Team, We recently migrated our current Mathcad license server. Due to the configuration changes associated with the migration, the existing license is no longer working. Could you please support us in issuing a new license file? Also, please let me know if I need to raise any request or provide any additional information for the same.

I try to activate trial license, it says that it is activated, but next startup, it opens the browser again and the disclaimer on the sheet is still present. The button Activate is still present. How can we test the full version without license prompts?The convertor MCD to MCDX also mentioned, no license  

I am trying to re-install my MathCad 14 software on a new workstation, but keep getting a server error message. Can you please help. I did see where it was solved a few years ago for someone else.

I am using Mathcad Release 15.0 and DatecodeM005 Invalid host I'm trying to move my old mathcad 15.0 license to my home computer. I get Flexnet licensing error -9,57. I've tried generating licenses with both the ethernet mac and the wifi mac. I tried putting the laptop on ethernet and verifying that port was active with the matching license file. Here are the errors that I faced Invalid Host... Feature: Mathcad Hostid: PTC_Hostid=40:c2:ba:fe:42:7b (this is the ethernet mac) Flexnet error:-9,57 etc.

i purchased the Mathcad license. but in my new laptop the license is not working. could you please help me. thank you

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When I open the installer for my free trial and get to the application selection screen there are no applications to select and I cannot click next. I’ve seen this posted in the past but none of the solutions are working fore me. Any help is appreciated. 

I own a perpetual Mathcad 14.0 M020 Single User license purchased directly from PTC. The legacy MCLicense.exe utility authenticates to my PTC account, but the activation request fails with HTTP 403 Forbidden before a license.dat is generated. Since license.dat is never created, Mathcad reports that C:\Program Files (x86)\Mathcad 14\licenses\license.dat does not exist. Can someone generate a replacement license.dat or License Pack manually?My old PC crashed so I am unable to locate the old file.

Hi,I was trying to move my MC15 license from my old PC to my laptop, but in the process something went wrong, so now I have the MC15 license in place for my PC, but the additional extensions are locked to something “null” I’m unable to move or recover the extensions, and thus the license file I can generate only includes the program. I get this error “CRITICAL: Product license is overallocated”How do I reset the licenses totally and generate a new host that will include both MC15 and extensions? Thanks! \\\Jens 

O link que mandaram me leva para uma página no qual o arquivo a ser baixado não instala o mathcad,

We have had Mathcad 14 installed since 2019 but now need to move the install/license to a new machine but person who originally activated the license retired. I need to be able to activate or move the license. I created a ptc account but can’t reach the “manage licenses” page it says: Access Denied - Insufficient PrivilegesYour web account does not hold the following required privileges to access the application:License Management Reporting for read-only access.License Management Licensing for configuration and license file generation access.”I tried calling the support 1-800 number but it says I have to have a customer support number to get support. I have no idea what that would be. How can I get assistance? We still have the original mathcad activated license file on the original machine, does that have the customer number? I need a way to get support.

After changing my PC to a new one i need reinstall Mathcad14, but its activation can not be completed (activationserver -403). As i bought my MATHcad14 from Mathcad before it was owned by PTC i have no customer number from PTC and therefore are unable to upgrade my PTC User account. However my software is a commercial singleversion and i plan to operate it without being forced to buy a new version. Send me new licence file.

Having trouble getting my 30-day free license trail of MathCAD Prime 11.0.0.

My employer purchased mathcad for 3 of us, however despite IT saying mathcad is installed, it is only the trial version. I need to get the product key/code so I can utilize the license we paid for. To date, I have never been able to use the purchased version of mathcad and it was purchased about 3 months ago. please assist.

I cannot print to PDF when text contains Calibri font type. As soon as I change the font type to something else, such as Arial, the file will print to PDF without issue. I and several associates are encountering the exact same issue. We are using MathCAD Prime 12.0.0.1. Is this a known issue? Will it be fixed in a future update?