The Wait Is Over: PTC Announces Proactive Support Services
PTC introduces a next-generation technical support service - called Proactive Support Services - that allows customers to proactively manage their PTC products and be notified of risks before they become problems. PTC’s Proactive Support Services, available to customers now, increases user productivity, reduces the impact of security risks and lowers overall administrative effort.
“This is an incredibly valuable service. Windchill Method Server logs can be overwhelming to review and analyze. The idea of proactively reviewing logs and providing insight is a huge benefit and value for Windchill System Administrators,” commented Tom Sisler, Engineering Services, Knoll, Inc., who participated in the beta program. “We generally find ourselves reacting to events. This service will likely prevent issues, and as a result improve the entire lifecycle of Windchill operation and management. Thank you!”
The On-Demand System Scan service allows system administrators to manually scan