Customer Success

When accessing the server, which does not have network access, I open Kepware > Licence Utility. There, I can see my license with a Support End Date of 05/2024.I received a .lic file from our partners, which is supposed to be the renewal license, and the file is already available on the server.Back in Kepware > Licence Utility, I click Renew > Import File and select my .lic file. After confirming, however, nothing happens.Can anyone help me with this?

Hello, When atttempting to access our licensing I get this error:Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.Can someone help with this?

Reply to ask for help or share what you have learned.

Use this discussion thread to ask questions, get help from others, and share insights as you progress through the course.

Please help...

Reply to ask for help or share what you have learned.

Hi,I did see this link regarding the MCP connection- https://support.ptc.com/help/windchill/ai_plugin/en/index.html#page/Windchill_Help_Center/document_vault/WCAIAssistAIPluginMCPServer.htmlAre there any charges if my copilot connects to the MCP?

Is there a way to delete some of your own posts? I have some posts that never got any responses so I was just looking for a way to clean them out.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned. 

Reply to ask for help or share what you have learned.

Notice: Technical Support Articles are currently unavailable in the PTC eSupport Knowledgebase Search and may not appear in search results.We have identified the root cause and are working on a resolution. A fix is expected shortly and we’ll update this thread once full access is restored.We apologise for any inconvenience caused.Thank you for your understanding,Peter.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

We are so excited to share with you a sneak peak of the redesign of PTC's Learning Connector!But we're still working on it...and we need your help!We are looking to gather Partner and Customer Feedback on the user experience with Learning Connector and show you some redesigns for the Digital Catalog and the Search Function pages of Learning Connector. If time permits, you'll even get an opportunity to see the finalized design of the homepage, incorporating feedback from a prior User Research Study!If you are interested in participating in the research study starting Monday, August 10th through Thursday, August 27th, please select a 30-minute timeslot to meet with User Researcher, Michelle Bernasconi. You may sign up here.See you soon!

The eSupport portal seems to be inaccessible today for some reason but logging onto the PTC Community is working fine.  I’ve tried multiple browsers and computers and the results are the same.