Customer Success

​@PeterCase ​@RomainGarcia ,One of the most useful things when reading a modified support article is being able to see what changes have been made to it. Until now, this hasn’t been possible, but while reading the updates to this critical article, which has been edited several times in recent days, I noticed that a table with the change log has been added at the bottom of the page. Was this done solely because of the urgency of the article’s content and the frequent edits, or are you working on extending this feature to all other edited articles as well? Thanks  Marco

Hi ​@PeterCase,below article is no more visible to customers. How to install & configure Jasper Report Studiohttps://www.ptc.com/en/support/article/CS336353 Could you please check why this is happening and see if it's possible to make it visible again? MarcoThank you very much  

I have set up an account to download the free Creo Viewer version, for viewing only. However, when I click on download and try to enter my username: and enter my password which is the one I initially set up, it gives me an error message that the username or password is wrong. If I click on trying to reset password, it brings up a page for me to enter my suer name which is my email, then it asked me to enter the three digit numbers that are underlined in order, and when I do it, it just circles right back to me having to enter my username and the three digit code at bottom. Also please see attachments of when I try to login. The attachments are in order per the steps. 

When I go into WindChill it shows me logged in for a second but then the message "plm.epdm.army.mil says : You do not have access to this object or it does not exist." I am then kicked out of the website and unsure who/how to contact for support. I checked My Access ePDM and all my access is still approved and up to date. I've been using WindChill with no issue for 3-4 months now until yesterday when this issue fist occurred. 

I've created a new account using the following page but I can't manage it.   What do I have to do to manage it from this page?Thanks at all.Dario

ThingWorx Mashups Professional Certification Exam 20241. What types of question is been asked? like MCQ, Practical ?2. Total Numbers of Questions?3. How will be the Difficulty Level - Easy, Medium, Hard?4. Can Beginner easily able to crack the exam?5. Some suggestions or advice for scoring good marks in the exams. 

We have an exciting new prototype to present to you involving the My Learning Page on Learning Connector! We're ready to hear your impressions, thoughts, and about the redesign so that we can continue to improve this prototype to best serve our customers, partners, and employees. What could be improved? What functionalities are missing on the new redesign? What do you love? This study is open to ALL PTC Customers, PTC Employees, and PTC Partners who have enrolled in at least one LEARN course and/or completed at least one certification.If interested in participating in this research study, please visit this link: https://app.lyssna.com/apply/f79f2e6f3f7c3854 All interviews will be conducted with Michelle Bernasconi, User Researcher from March 10th through March 13th. Please ensure that you have completed the PTC Research Consent and Non-Disclosure prior to interviewing. Once we have received your completed form, you will be notified whenever there is an addition

Reply to ask for help or share what you have learned. 

Hi @PeterCase , I wanted to report that the latest PTC support articles arrived last Thursday.As of today, they have not arrived for another colleague of mine either.   Thank you    

Hello- my question is with dimensioning When adding a model driven dimension sometimes the leader lines touch the part.Is there a quick way to clean these up instead of dragging the drag button over? Or is there a setting to have a certain space be the standard on the drawings? Please advise. Thank You,George Dominguezgeorge.dominguez@roberthsaw.com

Reply to ask for help or share what you have learned. 

Reply to ask for help or share what you have learned.

I just had my account updated and verified with a partner access ID, but I get this error when accessing downloads.Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Am I missing something?

Reply to ask for help or share what you have learned.

I am unable to access , with message Access Denied - Insufficient Privileges and a message redirecting me here to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions Can you help? I need access in order to renew our Thingworx licenses.

Reply to ask for help or share what you have learned.

I’m trying to download and install the 30-day free trial of PTC Windchill Risk and Reliability (formerly Windchill Quality Solutions), but I’m encountering an issue when accessing the trial link. When I click on the download link, I receive the following message:“Document Not Found — The web page, PTC Windchill Quality Solutions Evaluation, was retired on September 30, 2025.” Could someone from the PTC team or community please assist with obtaining access to the 30-day trial?My company is evaluating this software for potential purchase and would like to test its functionality before moving forward. @PeterCase 

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

The Knowledge Base Search page returns a blank page. Is there an issue for others or is it just me? 

@PeterCase  While trying to read one of the articles sent by support (in my case, once a day), I came across this one which, as stated in the title of this discussion, is not visible to customers.   https://www.ptc.com/en/support/article/CS452584   I wonder if there is a way to intercept these types of articles and prevent them from being included in the email with the subject line “PTC Technical Support eNews & Alerts.”   If technical support has decided that the article should not be visible, I don't think it makes much sense for all users who have subscribed to support articles to be aware of it.    

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.

Reply to ask for help or share what you have learned.