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The client can't access the PTC portal, this shows up for them: ERR-O102 Difference ID: qpttyeon9xefszldodyi0a4rv5akbagz

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Did we loose all subscriptions in the migration? I have not received any emails since early Wednesday morning.

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I’m noticing issues when attempting to login to eSupport, the PTC Community, and the Learning Connector from a smart phone. Attempting to login to eSupport hops through a pile of redirects and forces the user through three different login screens. See attached video for a capture of this process. Attempting to login to the PTC Community directly does not work at all.  It redirects to https://sso.ptc.com and then fails.  I’m getting around this by logging into eSupport first and then logging into the PTC Community using that cached login. Attempting to access the Learning Connector from a cell phone (Google Chrome) just goes into a never-ending loop and fails to log in.  I’m guessing it’s related to the same redirects shown above.

Hi everyone, It’s been a week since in my company when we log in the support page, the Search the Knowledge Base bar on the homepage is missingDoes anyone else have this problem? We tried with different accounts and workstation   

Hi there, I seem to be getting the following message when trying to access my notification settings. Please may this be looked into? The location I am trying to access Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Thank you very much in advance! Kind regards,David

The PTC support site appears to be down today for everyone I’ve talked to.