Welcome & How-To's

What is a PTC Community Engager? A PTC Community Engager is a PTC Community Member that is also a PTC Employee that has stepped up to provide advice and has a regular presence on the PTC Community.  These are all employees outside the direct PTC Community Management Team.  Their contributions are completely volunteer outside their normal work assignments (although sometimes job related especially our volunteer Technical Support engineers who handle Technical Support cases).The Community Engagers also partner with the PTC Community Champions advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions as needed.Community Engager contributions are in the form of insightful replies to product related questions. However, you should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button if you have specific community experience issues that you need assistance

If you need to share code in a community post, you can use the "Code" option in the three dots menu. A new window for you to insert your code pops up, with a code preview at the bottom.There is syntax highlighting available for a variety of languages.ApacheBashCC#CSSDiffHTMLHTTPINIJavaJavaScriptJSONMakefileMarkdownNginxNQEObjective-CPerlPowerShellPHPPythonRubySQLSwiftVBScriptXHTMLXMLYARA Last edited by Catalina, April 2026

What are PTC Community Ideas? PTC Community Ideas are specific boards where community members are able to provide feedback and product enhancement ideas directly to PTC Product Management. These ideas are shared and community members may vote on the product ideas they find valuable. The ideas are evaluated by the product management teams and some may be selected for addition to the Product Roadmap. More on the role of the product managers and roadmaps at PTC.     PTC Community Ideas are available for viewing and submission for all community members who have an active subscription (or maintenance agreement) with PTC Support. These are  community members whose  community profile  is linked to their PTC customer account.  Generally, it is typically via a company email address. Below is a list of the PTC Community Idea boards available on the PTC Community:Arbortext Creo Products Codebeamer FlexPLM  (Customers Only) Windchill Windchill Systems/Software Engineering (Integrity) PTC Mathcad T

We’re launching the Community for full engagement on Monday, April 13, 2026. All public forums will be taken out of Read‑Only so users can post questions and comments. One exception: Product Ideas. Users will be able to comment and vote on existing ideas immediately, but posting new ideas will remain disabled until Monday, April 27.We need the extra time to recreate the idea submission form so contributors can provide detailed, structured feedback that product managers can act on. In the meantime, please share your ideas on the relevant discussion forum.  Be sure to continue following your post, a moderator will move your post to the appropriate Product Ideas portal once available. 

Here is how you can upload your attachments depending on their type: Images can be attached in 2 ways:You will need to click on the image icon in the Description box and choose the picture from your files.You can drag and drop  or copy and paste the image from your files in the Description Box.Both ways will attach your image inside the Description boxNote: attached images cannot be over 5Mb in size. Videos and other attachments can only be attached using the file attachment button and choose from your files.The attachment can now be seen under the Description box. Here’s a list of supported files that can be attached:Common Documents: pdf, doc, docx, xls, xlsx, ppt, pptx, txt, csv, rtf, odt. Images & Graphics: jpg, jpeg, png, gif, webp, svg, ico, bmp, tif, tiff, heic. Media (Audio/Video): mp3, mp4, wav, mov, wmv, avi, flac, mpeg, m4a. Design & Creative Tools: ai, xd, psd, eps, indd, idml, prproj, aep, fbx, obj, stl, skp. Compressed Archives: zip, 7z, rar, tar, gz, tar.gz. Deve

Go to the post you want to subscribe. Scroll down and under the “Tags” you will see and click on the “Follow” button.  The post is successfully subscribed when button turns to “Unfollow”.You will receive a notification and an e-mail once someone replies to your topic.You can also view the topics you’re subscribed to by clicking your profile picture at the top, then “Subscriptions” in the drop-down menu. 

1. Go to the board you want to subscribe.2. Click on “Subscribe” at the upper-right corner.  3. The subscribe successful when the button turns green and to “Unsubscribe”. You will then receive an e-mail notification each time a new topic is posted on the board (category). 

 Using the Private Messenger FeatureYou can send a private message to one community member at a time. Private messages display in a threaded view.Accessing your messagesYou can access your private messages by clicking on your avatar at the top-right of any community page, and then “Private messages” on the drop-down menu To send a private message You can send a private message only from the community member's profile.Navigate to any community members' profile, and click the "Send message" button under their profile picture. Once you have entered a message, click "Post" Reading your private messagesThe private messenger feature displays messages in a threaded view. Click on “Show conversation” on any conversation in your inbox to read through an entire conversation.  

(Jaime Lee-Editor Note: Some community members have reached out to our moderators asking who is "Michael" and why he looks like he is providing AI generated answers. The Community Team thought we should let Michael tell us what this is all about and how CreoVerse is helping community members find some  solutions to their PTC Creo questions).   How and why I created CreoVerse by Michael P. Bourque   With over two decades of experience using PTC's Creo Parametric and its predecessor, Pro/ENGINEER, and having served as Vice President of PTC University, I have accumulated a vast repository of knowledge. Despite this experience, I often found myself spending excessive time searching for specific pieces of information scattered across my hard drives. This frustration led to the creation of CreoVerse, an AI-driven assistant designed to streamline my workflow and make information easily accessible as part of an ongoing personal research project.   Why I Created CreoVerse1.

We want to help our users to ask questions in a way that makes it easy for other users to answer. In the words of one of the PTC Community champions. @Michael, here is how to ask a good Creo question that will improve your Community experience.    Please see here for more details.     (function() { var wrapper = document.getElementById('lia-vid-6370163325112w960h540r246'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();(view in My Videos)

We want to help our users to ask questions in a way that makes it easy for other users to answer. In the words of one of the PTC Community champions,  @pshashipreetham here is how to ask a good question on IoT based products to improve your Community experience.    Please see here for more details.     (view in My Videos)

We want to help our users to ask questions in a way that makes it easy for other users to answer. In the words of one of the PTC Community champions, @avillanueva, here is how to ask a good Windchill question that will improve your Community experience.    Please see here for more details.     (view in My Videos)  

In 2024, we updated our moderator line up.    Our newest moderator doing fantastic work is @Catalina   Catalina joins stellar teammates Vivek @vnamboodheri and Anurag @@anursingh    We appreciate that our moderator team is important to our overall community experience.  We would be lost without our moderators!   @vnamboodheri   Tenure at PTC:  11 Years Role:  Technical Support + Moderation Region:  North America and Asia Pacific   Fun Activities/Hobbies: I enjoy web series like Sci-fi and suspense thrillers. I love going on long drives (like 1 side 1250 kilometres on my Royal Enfield Classic bike to nearby places and trips from Pune, Maharashtra to my home at Cochin Kerala, India. @anursingh   Tenure at PTC:  6 Years Role:  Technical Support + Moderation Region:  North America and Asia Pacific   Fun Activities/Hobbies: My preferred Netflix viewing titles include comedies, thrillers,

Tags are tools for organizing and filtering community topics.  Tags are chosen by the author of a new topic from a predefined list. Each board has a list of tags created by the community team. For example, when you post a question on our Mathcad board, you can select a tag to indicate that the question is about installation. You should chose at least ONE tag. We recommend to apply only one tag, 2 or 3 maximum. Other users can use this tag when filtering posts. To summarize Tags:Can only be chosen by the author of the topic Come from a predefined list 

 Hello PTC Community, For several years now the PTC Community has been collecting product ideas and suggestions from customers. We currently host ideas boards covering all business segments and major products. Every Community member with a customer support contract can post an idea. However, all Community members can vote on published ideas. Beyond the practical details, your contributions need to be placed in the right context to better understand their value. Product ideas typically attract new users who are on their way to mastering a product and see an opportunity to improve it. Experienced users also post ideas. Such users have a deep understanding of the product—sometimes decades of industry experience and expertise. They are actively helping others on the Community and publish suggestions for the product managers. You might ask, what is the role of a  product manager? At PTC, they are responsible for the business strategy behind the product. They establish a roadmap for the deve

When customers log a support case on eSupport, they may be presented with the option of posting their question on the PTC Community. Please see the below FAQs about this option: Who is this for? The Community option only appears for customers with an active support contract when they are in the process of filing a support case on the eSupport portal. What PTC product?Currently, this option is available for specific technical areas and supported versions of Mathcad, Windchill PDM, and Creo Parametric. What happens to the question? The question is posted publicly on the respective Community forum.  Once on the Community, we recommend users to further review the post and add details as well as any attachment or screenshot if needed. A well-documented question has better chances to get a solution quickly.   What is the benefit of posting on the PTC Community? The PTC Community has hundreds of thousands of members with a wide variety of experiences with PTC technologies ready to share their

How Employees Register For the PTC Community Anyone that is a PTC Employee or a Partner using the @ptc.com domain can register for a PTC Community username and participate in the PTC Community public discussions and private groups. Step 1:  Go to eSupport and sign in without your @ptc.com domaineSupport URL:  https://support.ptc.com    Step 2:   Once your eSupport registration is complete (by signing in), you need to access http://community.ptc.com  and accept the PTC Community Terms of Service.   Step 3:  Select a more community friendly username (instead of default XY_123456) Once you have a community username that can access and engage in the "overall" community, you can also request to join any "closed" User Group or Working Group.  Reach out to a moderator or any Community Manager if you have questions about registration!

We receive a lot of feedback that some questions on the community are lacking necessary details and information, so we put together this list of tips that will improve your chances of receiving the answer you are looking for. Search first. If you have a question that you need answered fast, chances are someone has asked it before. So, take advantage of the community search. There are a variety of options to help you find answers!   Make sure you are on the right forum. If you ask a Creo question on our community feedback forum, chances are no one able to answer it is ever going to see it. Here is a list of product forums for your convenience: Creo Codebeamer Mathcad Windchill ThingWorx Kepware Vuforia SSE Arbortext Education   Choose a clear title that summarizes your question. We have hundreds of questions with some variation of the title "HELP ME". This is unlikely to be seen by someone with knowledge relevant to your question.   Context is important. Don't just ask for a solution

What is a PTC Community Champion? A Champion is a PTC Community Member that has shown a track record of providing helpful advice and is a regular positive contributor to the community.  Champions are members that also interact closely with the PTC Community Team advocating for improvements for the overall community experience via constructive feedback, regular surveys, and working sessions. PTC Community Champions help other members directly through sharing their expertise to provide product solutions and by being an advocate for all things community!  You should always feel comfortable utilizing our Feedback board, Contacting PTC Community Management or using the “Report” button, but Champions will advocate for you as well!  Think of the Champions as your special ambassadors to the PTC Community Management Team. How do I recognize a PTC Community Champion? A PTC Community Champion has a trophy icon next to their profile picture. Why would I want to be a Community Champion? Community m

PTC Community members can subscribe to email notifications for their favourite content and for things like private messages. The notifications will come from our sender address community-mailer@ptc.com This is extremely useful, but the community's email address may create occasional confusion. If you receive email notifications from community-mailer@ptc.com, this is a legitimate community email. Last edited by Catalina, April 2026

The email address associated with a community member's profile on the PTC Community is the same one used for your eSupport account.   If you still have access to your eSupport account and have not yet created an account with your new email address, you can update your email address here.https://support.ptc.com/appserver/common/account/secure/wamMain.jsp If you DO NOT have access to your former eSupport account, you will need to create a new community (or eSupport) account with the new email address.  Immediately, contact a moderator or community manager once your new account is created and we can merge your profiles, so you have all your community history on one account. Thank you! Jaime Lee

Have a PTC product question you need answered fast? Chances are someone has asked it before, so make sure to familiarize yourself with the community search. To search the community, you can click the search icon in the header on any community page. This will open a search bar in the header. By default, that search will be scoped to the board or category you are on, but you have the option to change the scope of your search in the dropdown on the left of the search bar. You can search the current board, the current category or the entire community. You can also search for community members or knowledge articles. (This is not to be confused with the PTC knowledge base. Searching knowledge on the community will take you to our "Tips" boards.) When you start typing your search you will immediately see some suggestions. If you see what you are looking for that's great, but if you don't, when you press enter you will be taken to a search page which has additional search options. For example,

We are so happy to welcome Codebeamer customers to the PTC Community!   Codebeamer is a new product to PTC, but your account information is also tied to our eSupport system. (Note:  If you have PTC customer credentials from other  PTC support communities  (i.e. Windchill SSE -Windchill Modeler, or Windchill RV&S-, Integrity, Creo, ThingWorx..etc) you may still be active in our database.  Try logging in with your email and see what happens!)   We now have: an online support community to ask product questions, which can be visited here: Codebeamer - PTC Community a User Group and an Idea Exchange.   If you do have specific support questions that are out of scope for the User Group or the discussion board, please contact Codebeamer Support. Customers can submit their cases via eSupport | PTC.   To be part of the User Group you must first  register for the PTC Community.  You may register as a Partner, as an Education P

To register for the PTC Community,, you may register as a Partner, as an Education PTC  account holder,  a  Basic User, or  as a New Customer with your PTC Customer Credentials  (Customer #,SCN (Service Contract Number), SON (Sales Order Number) and Customer Site Number.   The eSupport  Knowledge article CS287536 provides information on how to find your customer credentials. Note:  PTC Employees always login with their SSO credentials username and single sign on password set by PTC. (i.e. jsmith without our domain -@ptc). Most users don't have access to their SCN, SON, or site number without consulting their system administrator.  For the purpose of this FAQ, we will focus on the Basic User registration. How to Register on the Community as a Basic User 1. Go to:  https://support.ptc.com/appserver/common/account/createAccount.jsp2.  Select the "Basic" tab. 3.  Once your eSupport registration is complete, you need to access http://community.ptc.com  and accept the PTC Community Terms of