PTC Community Announcements

Update:  The PTC Community is open for engagement.  We are temporarily operating on a pre-moderation mode: the Community team is reviewing your posts before publication while we are finalizing the platform for regular usage.   The idea portal is now live! Read more here We wanted to share some big news! Around April 6, we will be moving from our current Khoros Community Platform to the Gainsight Communities platform. Here’s what you need to know:  We’re excited about the careful integration of AI‑powered features that Gainsight offers to help community members—when they choose to use them—create meaningful, high‑quality posts. The Community Team will gain new in‑platform tools that allow us to deliver a more personalized experience for all community members.   We understand how important your community history and conversations are. Our technical migration experts are: Carefully transferring all existing PTC Community content. Testing the migrated content to ensure it displays corre

The Khoros to Gainsight community platform migration will bring the following changes for the PTC Community.   Current Feature in Khoros Community Platform Expected Change In Gainsight Communities Accepted Solutions Now called Best Answers. We encourage original authors to continue marking the reply that best resolves their question—especially on our support boards.   Kudos Now called Likes. The Community Team is retiring the kudo terminology. "Likes" can be used to show support or agreement with a post.   Labels Now called Tags. "Tags" are predefined by the Community Team Tag subscriptions are not currently available Gainsight plans to introduce enhancements in future roadmap updates Videos (Community Platform Hosted) Gainsight Communities cannot host uploaded videos directly. All existing videos are being migrated to secure internal PTC servers The Community Team will manually re-add your videos into posts upon request or as soon as we

Keeping our community experience streamlined and making information easy to find is important to the PTC Community Team!   Until 2016, the community team would lock forum threads that were no longer active, adding a note "This thread is inactive and closed by the PTC Community Management Team..." to explain the closure due to inactivity. While this is no longer our practice, it was the policy across all Creo forums at the time it was implemented.   Some of these locked threads remain unanswered and offer little impact as knowledge resources. Unfortunately, they still appear in search engine and community search results, which can clutter results and make it harder for users to find helpful answers.   To improve the quality of search results, we’ve decided to archive these posts. Once archived, they will no longer be visible to the community. However, they will still count toward members’ statistics for badges and ranks. This archiving will only affect Creo forum posts w

PTCコミュニティにオンデマンド翻訳機能が追加されました。 日本のユーザーが日本語で質問できるようになることで、言語の壁を取り払い、ユーザーが好みの言語でコミュニケーションが取れるようになります。 世界中の知識が共有され、また全世界のユーザーとのつながりが増え、お互いの知識の輪を広げることが実現可能となります。   例えば: 日本のユーザーが日本語で質問します。 日本時間の夜中にアメリカにいるユーザーが、オンデマンド翻訳機能を使って英語に翻訳し、英語で回答を提供します。 翌朝、再び、日本語に翻訳して内容の確認を行い、返信も日本語で行うことができます。   使い方: ページ右上にある翻訳ボタンを選択するだけです。 ページ全体を翻訳するボタンやメッセージ単位で翻訳するボタンが用意されています。   更にボードレベルにも翻訳ボタンはありますので、すべての会話のタイトルを翻訳することも可能です。     現時点では、4言語に対応しております (英語、日本語、韓国語、中国語)。この機能がアジアで広く使われる事ができましたら、今後、世界的な言語への適用も検討していく予定です。 まずはオンデマンド翻訳機能をお試しください！ ご不明な点やご意見がありましたら、是非、日本語でのフィードバックをお待ちしております ( [Reply]にて、お気軽にコメントをお寄せください)。  

Beginning this month, we will launch a new community archiving program that targets any forum posts over 15 years old.   Why archive? The PTC Community has some content that is over 20 years old! It is best practice, especially for a technology related community like this one, to clean out this older outdated content. This way we can ensure search results aren't cluttered with old irrelevant information and prevent community members from being misled by posts that are no longer accurate.   What will happen to the archived forum posts? These posts will be moved to an archive where they will no longer be accessible by community members. They will no longer be searchable or indexed by search engines. However, nothing will be deleted, and they will be recoverable.   Will user statistics be affected? No. Your post count, kudos, accepted solutions and any badges or ranks you've earned will not be affected by this. If one of your posts is archived, it will still be counted. &nb

In January, we introduced on-demand translation to the community. Over the last few months, we have expanded this feature to more boards and discussion styles. It is now available on all forum, tips, and idea boards.   Today, we are pleased to announce the addition of search translation. Here's how it works:   Log in: Make sure you are logged in to your account. Select your language: On either the search page or the header search bar, select your preferred language.  Enter your search: Type your search query in your selected language. Translation process: Your search will be translated to English and then back to your selected language after the search is complete. The results will also be translated to your selected language. View results: Select one of the search results. The post or article will be translated to the language you selected as well. We hope you find this new feature useful and encourage you to try it out. Let us know what you think!

我们迫不及待向您介绍 PTC 社区按需翻译功能！这项新功能旨在促进多语言对话，为世界各地的用户带来更多价值。   使用案例：想象一位来自中国的用户用中文提问。另一位来自美国的用户可以将问题翻译成英文，并用英文进行回复。中国的用户可以阅读中文回复，并反过来用中文进行回复。循环往复，不断沟通。   使用方法：查看对话时有两个选项：翻译所有对话或翻译此消息，如下图所示：   此外，在查看某个板块时，您还可以选择翻译所有对话的标题:   作为开始，我们计划提供四种语言的翻译。您可以将任何语言翻译为韩语、简体中文、日语和英语。如果该初始计划取得成功，我们计划在未来进行扩展以囊括更多种语言。   欢迎尝试并与我们分享您的想法（使用您的母语！）。PTC Community Feedback - PTC Community

PTC 커뮤니티를 위한 온디맨드 번역을 소개하게 되어 기쁩니다! 이 새로운 기능은 다국어 대화를 촉진하고 전 세계 사용자에게 더 많은 가치를 제공하는 것을 목표로 합니다.   아이디어: 한국의 사용자가 한국어로 질문을 한다고 상상해 보십시오. 미국의 다른 사용자는 이를 영어로 번역하고 영어로 답변을 작성할 수 있습니다. 한국어 사용자는 한국어로 답변을 읽고 한국어로 회신할 수 있습니다.   작동 방식: 대화를 볼 때 두 가지 옵션이 있습니다. 아래와 같이 전체 대화를 번역하거나 단일 메시지를 번역합니다.     또한, 게시판을 볼 때 모든 대화의 제목을 번역하는 옵션도 있습니다.     처음에는 4개 언어로 번역을 제공할 계획입니다. 모든 언어에서 한국어, 중국어 간체, 일본어 및 영어로 번역할 수 있습니다. 이 초기 서비스가 성공적이면, 향후 더 많은 언어를 확장하여 포함할 계획입니다.    온디맨드 번역 기능을 사용해 보시고 의견이 있으시면 한국어로 알려주십시오. PTC 커뮤니티 피드백 - PTC 커뮤니티

We are excited to introduce on-demand translation for the PTC Community! This new feature aims to facilitate multilingual conversations and bring more value to users around the world.   Here is the idea: imagine a user from Japan asks a question in Japanese. Another user from the United States can translate it into English and write a response in English. The Japanese user will be able to read the response in Japanese and, in turn, reply in Japanese, etc.    Here is how it works: when viewing a conversation, there are two options: translate the entire conversation or translate a single message, as shown below.     Additionally, when viewing a board, you have the option to translate the titles of all conversations.   Initially, we plan to offer translation to four languages. You can translate from any language to Korean, Simplified Chinese, Japanese, and English. If this initial offering proves successful, we plan to expand and include addi

Hi PTC Community!   Over the last few months, the PTC Community Team has been working behind the scenes towards improving how we recognize your contributions to our community.   Starting Monday, the 4th of November we will be updating our ranking system for a better user experience related to your participation in the PTC Community. The new structure aims to reflect what we care most about: engagement. While we appreciate everyone signing up for the Community, visiting, and utilizing the community content that is shared, we are now placing more emphasis on those who contribute actively and accurately.   You will start noticing some shifts in ranking over the next few days while the system takes effect. These changes are designated to offer a boost and well-deserved recognition to those that help others with advice, workarounds, and alternate solutions. Even those that regularly spark great and fruitful conversations standout to both community members and the community ma

We are rolling out a short promotional video to present the PTC Community and the Support Knowledge base. Enjoy!       

Hi, Everyone,   Looking for your Friday Joke?   Please check out the PTCooler under the new Networking and More Board.      

Codebeamer Community Forum has officially  launched today, Tuesday, April 16th!.   The Codebeamer Community Forum is where Codebeamer customers can ask questions, collaborate, and discuss all things Codebeamer with PTC and  industry experts!   Special shout out to all of our early adopters that came on our forum today  to ask a question or give a reply!  I can't wait to check in tomorrow to see all the interaction and how this engagement continues to grow!                          

March comes with two big platform updates on the PTC Community, the gating of PTC Community Ideas and a new Windchill Customization board. Gated PTC Community Ideas   Effective today (3/8) all PTC Community ideas for all PTC products are only visible and available to CustomersWithSupport or those under a maintenance agreement with PTC.  You can read more details about this on  the Getting to Know PTC Community Ideas FAQ.   The idea icon will still be available under the menu for all visitors or members of the PTC Community.   Windchill Example: (Applies to all idea boards all products).       If someone is not logged in or does not have a community CustomerWithSupport account.  They will receive this message from the community explaining why they are unable to access ideas and how to upgrade their account.       Coming Soon!  Windchill Customization Board   Be on the look out for more information on the new discus

Hi, PTC Community!Currently, all PTC Community notifications come from mailer@us.khoros-mail.com.   Starting on Monday November 13th 2023, all PTC Community notifications will come from community-mailer@ptc.com. Do you want to know more about subscriptions? Please visit this page. To update your subscriptions (email preferences, set up a daily or weekly digest, etc.), you can do that here.   Update November 15, 2023: We are experiencing a technical issue with the new email address that may be preventing delivery of notification emails to a small number of users. We are currently working to address this issue.   Update December 7, 2023: The issue has been resolved.

Last October we launched a new podcast, The Third Angle to give our customers a voice when we go behind the scenes at their locations. We produce our episodes in a bi-weekly cadence and feature customers across all PTC product lines.   This award winning podcast is designed to be immersive and transport listeners on a journey from conception to completion of some of the most inspiring products being developed today. The podcast literally ‘travels the world’, to spotlight engineering genius that has produced flying cars, high-tech football helmets, light sabres for everyday jedis, homes of the future and so much more. The guest’s passion and pride as they explain the makings of their brainchild really hold the listener’s attention.    We kicked off the series with Creo customer Arc, featuring Mark Truman, the man behind the world’s most advanced, fully electric motorcycle, appreciated and owned by many, including celebrity Ryan Reynolds. Completing the year with Onshape c

Exciting News!   https://www.ptc.com/en/about/ceo-succession      

Hi, PTC Community!   I just wanted to let you know that we have confirmed that you can now log into the community (and eSupport) without an error message on your mobile device.  Please set us know on the feedback board if you find that you have any issues.   Also, we updated the ability to edit your own posts up to 12 hours.  If you find you need to edit your own content outside the 12 hour time frame feel free to contact a moderator and they will be happy to do so for you!    

Hello PTC Community!   The month of March featured some community updates in the form of  1) New ALM Community Category and 2) Community Settings/Feature Change (Badge Notifications)   1) The New ALM Category     We now have a new ALM Category with a new Codebeamer Community section and the Windchill SSE community got a refresh.   Codebeamer   Codebeamer is an Application Lifecycle Management (ALM) platform for advanced product and software development. It extends ALM with product line configuration capabilities and provides unique configurability for complex processes.   https://community.ptc.com/t5/Codebeamer/ct-p/codebeamer     The new Codebeamer section has a (gated by request only) User Group and an Idea Exchange.   Windchill SSE   Windchill SSE was moved from the PLM category and now lives under ALM.  Windchill SSE has a new landing page.   https://community.ptc.com/t5/Windchill-Systems-Software/ct-p/Integr

The PTC Community now has a section dedicated to Kepware!   Customers are able to log into the community with their Kepware eSupport or My Kepware credentials.          

Last month, two new features (unsolved posts and unread discussions)  were added to the community member profiles.    1. Unsolved Posts on the Profile Screen The profile screen had only the 5 latest posts with a (.>) to see the full list. .     Now you can see the 5 latest posts and the 5 last unsolved posts.    How might this be helpful?  As you enter multiple questions about your PTC products, you may want a quick list available to you to see your "outstanding" questions.  The best way to clear your list is to go reply to your threads and  explain how you resolved your issue.  Then, you can mark those replies as an Accepted Solution.   2. Unread Discussions Button Some community members wanted an easy way to view discussions that they haven't yet read. We added  Unread Discussions button at the bottom of every category and sub-category page.  Category pages are the top level community pages of typically each

Effective December 5, 2022, the ThingWorx Dev Portal officially was retired and all valuable, relevant content is now migrated over to the IoT Tips Knowledge section of the community.  All migrated ThingWorx Developer Portal content can be found under the Developer Education label.   Former ThingWorx Development Portal    IoT Tips Board (new home of ThingWorx Developer portal content)               You have a few options  to find your favorite content.  (1) Select the Developer Education Label and scroll to desired title, using the page forward and back options. (2) Click "Getting Started on the ThingWorx Learning Path" on the featured article .  This opens to an index post to show all "ThingWorx Learning Path" content available. Or, (3) Use Search.  See Raspberry Pi example below.     You can search the entire PTC Community, the entire IoT Community Category, or this knowledge board (i.e

PTC Community Members,   As you were previously familiar with our PTC Community "Segment" Tips Boards (Creo Parametric Tips, Mathcad Tips, Windchill Tips, and IoT Tips) that were discussion boards or forums under each segment category (CAD, PLM, Mathcad, and IoT).     The content has been migrated over to our Community Knowledge Base format.     The access urls are the following::   CAD:  Creo Parametric Tips   Mathcad:  Mathcad Tips   IoT:  IoT Tips   AR:  Vuforia Studio and Chalk Tips   Note:  As you may have seen on previous communication, the ThingWorx Development Portal is in the process of being retired.  The most useful articles have also been migrated and dispersed throughout the new IoT Community Knowledge Base under the label Developer Education.   The best way to find the former dev portal articles would be to use "search" for your favorite titles and bookmark them on the community.  

The PTC Community will be on read only status from September 2nd 1:00 AM EST to 12:00 PM EST for an update.  Please go here to see  local time for your geographic area.   Earlier this month, we shared on  IoT Tech Tips that the ThingWorx Dev Portal was retiring and the content was being migrated over to the PTC Community.    Please check back here on September 2nd (after 12:00 PM EST) for more details about the migration and an overall update to all our Community Tips boards.    Following the change, to undergo some changes which we will share here on this online community shortly thereafter  is  undergoing some changes.     There are some changes coming to the PTC Community which will be shared later this week.      

The PTC Community Team is excited to announce the launch of our new community homepage this week!  In addition to a complete brand alignment uplift, the PTC Community Team has been working with UX designers to improve readability and better meet accessibility recommendations.  The updates are shared below.   The PTC Community is primarily an online support community.  Most visitors come to the community looking for help with their existing PTC products and services.   In an effort to help new (or soon to be) community members know our community purpose, we've updated our tagline to  "Ask and learn from PTC and Industry Experts."  New members can easily search the community directly from the homepage and find their favorite content via the navigation menu. Our most popular content can also be accessed via the quick link tabs.     In order to engage on the community, registered members must be logged in.  (Hint:  You know you are l