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We’re evaluating alternatives to KeyShot for professional product rendering. Any solution would need to integrate directly with Creo and support workflows across Industrial Design, Marketing, Sales Engineering, and Training. Creo’s built-in Render Studio does not provide the broader capabilities we need.

Hello,I need assistance with downloading and installing a compatible version of PTC Mathcad Prime.I am using Windows 10 Home, version 22H2 (OS Build 19045.6456).I registered for the official 30-day free trial of Mathcad Prime and received a download link from PTC. However, the installer provided Mathcad Prime 12.0.1.0.I attempted to install Mathcad Prime 12 twice, including running the installer as administrator. Both attempts failed with the following error:"The installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."I understand that Mathcad Prime 11 supports Windows 10 version 22H2, and I would prefer not to upgrade my operating system to Windows 11.Could you please help me with the following questions? Where can I officially download Mathcad Prime 11 for Windows 10? Is a free 30-day trial license available for Mathcad Prime 11? Can I use my existing trial registration to activate Mathcad Prime 11? Is t

Hello Everyone,Looking for some direction. Current company is using engineering CR to CN with Change Tasks (sequenced) with a downstream manufacturing CN (mCN). The task to create the mCN is within the template of the engineering Change Notice tasks.Question. Is there a way to systematically sequence CN’s?Assume we can have a CT template to create another CN. A task could be created in the CN workflow to create the downstream CN’s. But the sequence of then the CN’s move forward is missing with those options.   

Hi all.I need to change a logo on our companys drawing borders.Is there an easy way to add an image (jpeg/bmp) to a .frm file?OrIs there an easy way to convert the jpeg file into a .sym file?We are using Creo 11.Thanks

Are there any configuration file settings or modeling practices that help improve 3D PDF export performance in Creo 12.4.5? My company is looking to switch from 2D drawings to an annotated 3D PDF, and it works great from individual parts and small assemblies. When trying to export higher level assemblies, especially ones that have multiple PCBs in them, Creo almost always crashes during the export process. We still experience this issue even when heavily simplifying PCB parts. Has anyone else had this issue and were able to mitigate it?

I want to explore running model check on save, but do not want the report to show everytime I hit save. I have the details of the report writing to a file so I can review later.What is the setting to do this if there is one?I have tried show_report set to N but that does not seem to work.

One of our servers has got a corrupted license. Whatever I do The activation_response file only contain:callout failed with StatusCode() 500Does anybody know why this is happening? 

Describe the ProblemI was working on a part and decided to click on a draft and select a hinge while the value of the draft was still at 0.0 degrees. All the tabs and windows of Creo 13.4.1.0 are frozen. The task manager shows me that Creo is still using between 20-30% of CPU and 4GB of memory. I have waited more than 30mins and it remains in this position.What is the recommended course of action, whenever this situation is reached? Is there anyway to ‘escape’ out of it or the only option is to end task and lose the work between saves? Also Creo never gets ‘frozen’ by having a white hue on the window. it appears completely normal and lets me move the mouse and use the computer otherwise normally.It only doesn’t let me interact with anything inside of CREO. This has happened to me a few times on Creo 7 and Creo 10. I am disappointed that it continues to happen in Creo 13. I wish there was an option to apologize to Creo and just ‘escape’ esc out of this giving me a second option at life

After installing Kepware Version 7.1.236  on VM Server W2025 I get this error below about UA Gateway not installedDate           Time               Level           Source                               Event11/6/2026       9:06:13.018 AM    Error           UA Gateway                           Failed to install the UA Gateway service. System requirements are not satisfied. Did I miss some pre-requisites ?Second question : once properly installed, how can we use this OPC UA Gateway?  from which tool?Best regards, 

Hello everyone,I've succeeded in customizing my bill of materials in Creo 3D. The only thing I still need to do is add a thumbnail image for each component. This is a requirement from my client, who doesn't want to look at the part's manufacturing drawing; instead, he wants the BOM to be exported directly from 3D.So my question is:1. How can I add an image to the thumbnail in one of the columns?2. How can I have it also include the component’s position within the assembly?Right now, the .fmt file looks like this:.breakdown %$type %$name contains the following: .titles Qty; Name; Material; Mass [kg]; Thickness; Ptc_common_name; .row %$quantity[-4d];%$name[-20.20s];%PTC_REPORTED_MATERIAL[-15.15s];%PRO_MP_MASS[-10.3f];%SMT_THICKNESS[-6.1d]; %PTC_COMMON_NAME[-15.15s] Oh, and one more very importante thing: how do I prevent the following parameters—which I no longer need—from appearing in the red box when exporting?Thanks in advance! 

Here are some ideas to reduce friction and improve Creo. These suggestions come from my experience using other software (AutoCAD, SolidWorks, FreeCAD, Rhino, ParaView, Discovery). Allow users to customise mouse controls for pan, zoom, rotate and selection. My preference would be to use the mouse alone to pan, zoom and rotate, and Ctrl and Shift for selection and window selection, similar to AutoCAD and ParaView. Add a quick command search (Ctrl + Spacebar) so users don't have to spend time navigating the GUI, similar to ParaView. It's faster to type a known command's name than navigate tabs and ribbons. Allow hotkeys to toggle between states. For example, Show/Hide could be assigned a single hotkey (e.g. Spacebar) to toggle the visibility of selected objects in the Model Tree or Graphics Window, like FreeCAD. Allow sketch points to be fixed without defining dimensions, like SolidWorks. Locking only prevents the user from dragging a point, but does not prevent it from moving when

Does anyone know of an existing tool or pattern for bidirectional syncing between RV&S and Codebeamer? We have a client planning to move from RV&S to Codebeamer, but not until an upstream team moves from DOORS to Codebeamer. They have a process for syncing between DOORS and RV&S, but once the upstream team moves off DOORS, they will lose their tracing. We need a solution for the gap until we are ready to migrate RV&S.

Hello together,I am currently trying to add a mapkey which adds a enclosure volume feature to existing parts. In addition, it has to add 3 relations to the end of existing relations, but I can not make it work out unfortunately. So if there are for example 5 lines with existing relations, it should add a new relation to a new line 6, insert a parameter, jump into line 7, insert a parameter, jump into line 8 and insert a parameter.Do you have a quick solution for that issue?Thanks in advance!

I am using Creo Simulate Release 7.0 and Datecode7.0.10.0 SUBJECT: Creo Simulate: Nonlinear Static Analysis Fails at Pass 1 (Thermal Drift & Contacts) 1. SETUP SUMMARY: - Objective: Evaluate deformation/stress under thermal drift. - Model: 2-body assembly in Creo Simulate Structure Mode. - Constraints: Fixed displacement on support frame. - Loads: Thermal drift (20°C to 40°C). - Contacts: Surface-to-Surface with finite friction (Static/Dynamic = 0.74). - Fasteners: 2x screw-type (Ø4 mm, X5CrNi18-10, 6.8 head/nut) with 5949.6 N preload. - Mesh (AutoGEM): Default settings (no extra controls). - Analysis: Nonlinear static, Large Deformations, Contacts, Detailed Stresses at Contact Interfaces. Single-Pass Adaptive (Medium Accuracy). 2. ISSUE: Nonlinear static execution stops immediately after Pass 1 with status "Run Failed". 3. SUPPORT REQUEST: - What is the recommended procedure in Creo Simulate for defining frictional contacts to prevent nonlinear iteration failure? - If replacin

We are moving to WC+ and looking to get our system clean for an easy transition. We aren't looking to archive legacy standard files just yet. More so looking to delete unreleased files floating in job products from years back.Any advice on how to go about a mass cleaning of your WC? We have yet to perform such a large cleanup.

How to Change the OOTB Attribute Display Name? Tried with Type and Attribute Manager by changing the localize master text but it doesn't reflect. Also put a required constraint it doesn't refelct.

I'm working with one of our users who is unable to use the "explode" feature on an assembly. Every time they toggle the "Exploded View" on/ off - CREO just dies & has a fatal error. However, we tried exploding/ unexploding that assembly on 2 different laptops & it worked just fine, so we don't believe its anything with the model. Comparing this machine to the ones that worked, we verified the exact same setup (same version of CREO which was uninstalled & reinstalled 2x, same version of Windows, same GPU, same NVIDIA Driver version, same power/ battery settings, same corporate/ standard config.pro file, brand-new workspaces, etc). Any ideas/ obvious fixes I may have missed?

New Timer and Scheduler things don't seem to start.The custom events never seems to fire and trigger their subscriptions.Even triggerring the scheduler thing from another thing does not seem to fire the event.

I open a part model in Creo 10 and double click on the model, but the dimensions are not displayed. Creo 7 is able to display the dimension on the same part number. I am not sure why and still cannot get it displayed.

Title: Creo 12.4 University Edition – Access Denied / Missing License PermissionsHello PTC Education Support,I am a Mechanical Systems Engineering student at Hochschule Offenburg, Germany.I installed Creo Parametric 12.4 University Edition, but I cannot obtain a valid academic license.When I access PTC License Management, I receive:"Access Denied – Insufficient Privileges"It appears that my account is missing these permissions: License Management Reporting License Management Licensing My current license file is empty (1 byte), and Creo launches but cannot create new parts because it cannot obtain a valid license.Could you please verify my academic account, grant the required permissions, or explain how I can generate a new University Edition license?Thank you for your help.

Is the CCD Package framework to be used only for the Windchill+ or can it be used also for a Windchill that is hosted on a cloud ?

Hi Community,We are running Windchill RV&S with custom Item Types that support file attachments. A question has come up around what happens when a user deletes an attachment from an item — specifically around recoverability.We have already confirmed with our database team that we are running Oracle DB with point-in-time recovery available and a 14-day backup retention policy with full + incremental + archivelog backups.What we are still unclear on is the application-level storage design. Specifically: Are attachments stored in the Oracle database (as BLOBs), in a filesystem vault, or split across both? When an attachment is deleted from an item, is it a soft delete or hard delete at the application level? Does RV&S run a vault garbage collection job, and if so, how is it configured and how frequently does it typically run? Is there a built-in audit trail in RV&S that logs attachment deletions (user + timestamp)? What is the recommended recovery path if a user accide

I’ve been following this Creo documentation article about how Creo Parametric loads config files on startup.I wanted to have Creo load a custom user specific config.pro file that, according to the doc, should be stored in the user’s Login directory, described to be the home directory for my login ID. In this case, I placed it in C:\Users\<current_login_id>\config.proHowever, Creo Parametric would not load my config.pro file in any of the following locations:C:\Users\<current_login_id>\ C:\Users\<current_login_id>\OneDrive\ from HOME env variable set to C:\Users\<current_login_id>\Any help as to how to load a config.pro file from a user specific directory? I can’t just add the config option to one of the config.pro files in the C:\ drive because this is on a shared virtual desktop environment with multiple other users.

Good Day!I am attempting to assist a customer in deciding which version of Pure Variants they may wish to implement. I admittedly am still learning about Pure Variants, and seem to be tripping slightly.What is the difference between Desktop Client and Web Client? Is there a link or table I can use to help them out?