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I am currently working in Creo View 10.0.0.0 (standalone) and have an active session open with hours of unsaved work on a fairly large assembly in PVZ format (with sections, color coding, visibility states).When trying to save the active view as an Annotation Set, I receive the following error:Save Error: Markup object no longer existsSymptoms: The newly created Annotation Sets appear as black squares in the sidebar instead of regular thumbnails and are not loaded on double click. In Windows file Explorer, the original .pvz does not update. Instead, temporary files like [filename].etb.~1~ are generated, indicating the save process aborts before the container is packed. Using "Save As" for the .pvz to a new folder results in a file where the Annotation Sets are broken in the same way. The same happens when saving a copy as *.pvs. Question: The session is still open and the visual state is intact in my RAM. Is there any known workaround to force-save this current state? How can I ide

In the UI a tracker can be locked by a user for exclusive access, but this is not possible via REST API.Use case:The items of a tracker are modified outside the UI, e.g. to generate a item skeleton. This operation must be performed atomic, i.e. it must be prevented that someone else modifies any item of the tracker while the external modifications are done.

Hello Experts,We are facing an issue with 2D publishing in Windchill.The user is working in a Creo environment and attempting to publish a 2D representation for a Creo assembly. The assembly contains a few child components that originate from SolidWorks.When the user initiates the 2D publishing process, the publish job fails. We would like to understand whether the presence of SolidWorks child parts within a Creo assembly could be causing the issue and if there are any prerequisites or configurations required to support this publishing scenario.Has anyone experienced a similar issue? Could you please advise on the supported approach and any troubleshooting steps to identify the root cause?Any suggestions would be greatly appreciated.Thank you.

I am using Windchill PDMLink Release 12.1 and Datecode with CPS 12.1.2.10 After configuration of JNDI adapter with corporate AD no user can be found in participant administration. No error can be seen in log files.

Hello,I am working on a Creo Toolkit customization that needs to identify features created from a UDF and generate sequences based on the original UDF feature names.As described in CS196043, when a UDF is placed in Creo Parametric, the feature names from the source UDF are not preserved in the resulting model. Because of this behavior, I cannot directly compare the placed feature names with the original UDF feature names.However, in the UDF Placement dialog, under the Options tab, the "Redefine These Features" section displays the original feature names from the source UDF. This information appears to be available somewhere internally within Creo.I reviewed the Creo Toolkit API documentation but could not find an API that provides access to the original UDF feature names.My question is:Is there any Creo Toolkit API that allows access to the original feature names shown in the "Redefine These Features" list? If not directly, is there another supported method to retrieve the mapping betw

It’s easy to add the vertical line marker - but now I can’t delete it.  How is this normally accomplished? 

Hi., Is there any WRS that will fetch the Routing/Process History from Promotion Request? Thanks.

Hi there,I tried to create a link in the description of an item: where the URL is a Codebeamer item (e.g. https://test-codebeamer.mycompany.local/cb/issue/69545) then it first looks fine:… but after saving it is destroyed:(Note: from now on the link cannot be edited anymore)What is the issue?

Description:In Codebeamer, although important fields such as Name and Description are configured to appear at the top of the layout, during item editing these fields are displayed at the bottom of the page. This creates usability challenges for end users. Problem Statement:Users must scroll to the bottom of the page to enter mandatory fields like Name and Description. After filling in the details, users need to scroll back to the top to click the Save button. This repeated scrolling negatively impacts user experience and productivity. It can lead to user frustration, especially when working with long forms or multiple updates.Proposed Enhancement:Provide flexibility to customize the edit page layout by allowing:Reordering of system fields (e.g., Name, Description) Positioning of mandatory fields at the top of the page Consistent layout behavior between view and edit modes Optional placement of the Save action (e.g., sticky or bottom-aligned save button)Expected Benefits:Improved usabil

Description:Currently, Codebeamer does not provide access to the database schema, which limits advanced data exploration and reporting capabilities. In addition, administrators have limited visibility into background jobs and report executions initiated by users.Problem Statement:No direct visibility of database structure restricts advanced querying needs. Reports page does not allow flexible querying using CBQL. Administrators lack visibility into: Who initiated a report or query Current job execution status History of executed jobs This creates challenges in monitoring system usage, troubleshooting failures, and ensuring governance.Proposed Enhancement:Introduce the following capabilities, especially for admin users: CBQL Query Execution in Reports Page Enable running CBQL queries directly from the Reports interface. Allow advanced filtering and data retrieval without DB access. Admin Job Monitoring Dashboard Provide a dashboard where admins can: View all running and completed

hi all,I’m trying to setup a Modbus TCP/IP connection on a thingworx Kepware server 6.18, to an energy meter from Circutor (CVM-E3-MINI-ITF-WiEth, manual can be found here M170F01-03.pdf). I’ve setup connections to other energy meters before using Modbus TCP/IP without issues, but with this device I keep getting unrealistic values.I’ve literally tried using all different combinations on Data access & encoding, but the output I’m seeing seems either extremely high or extremely low, sometimes more or less stable but often also varying a lot which can normal if the byte order was swapped.The manual doesn’t really tell much on the Modbus-TCP setup, like what device-id I need to be using. So far I’ve tested mostly with device-ID 1 which seems most logical in that case, but I’ve used other device-id’s like 2 or 7.I’m hoping anyone has some experience with these types of devices or recognizes this type of behaviour and has some ideas on how to solve it.Many thanks in advance.H.

Tekla Structural Designer is a CAD solution used in the Architecture, Engineering and Construction industry to analyse and design steel and concrete building structures.I am looking for companies or solution providers that have realised a Tekla CAD integration with PTC Windchill, or that have experience with similar integrations.The intended goal is to manage the following capabilities in Windchill:CAD file management CAD structure management and bidirectional attribute synchronisation Creation of parts and bills of materials based on the CAD structure and CAD structure properties Exchange of derived data and documentationI would be interested to hear from anyone who has implemented such an integration, knows of available solutions, or can recommend a suitable solution provider.  

Version: Windchill 12.1 Use Case: Hi, Is it possible to restore the welcome screen shown in the screen shot, After a user checked the red marked box? I could not find any helpful article to reset it. There is no such a thing the preference management of the user. Is it possible to delete a cache or something for a particular user? I have admin credentials too.. This request is not urgent for sure, but one of the users asked me to help him with it.. Thanks for your helpDescription:

Hello everyone, First of all, I would like to express my sincere thanks to the authors of Creoson and Creopyson for their work and for everything these tools make possible. We have developed a Python application to automate the export of DRW drawings into various output formats while applying specific file naming conventions.However, we are experiencing significant delays when our application requests Creo to access DRW files. For example, opening a relatively small drawing can sometimes take several minutes. We do not observe these delays when opening the same file directly in Creo.For reference, Creoson, our Python application, and all Creo files are hosted on an internal company server. We are trying to determine the source of these delays. Could they be caused by our Python application, Creoson, Creo itself, or the server/network infrastructure?Is there a way to monitor the communication between Creoson and Creo, enable detailed logging, or use another troubleshooting method to ide

HiI am experiencing a visualization issue in Creo Ansys Simulation. (12.4.2.0)The simulation completes successfully and the result legend/color scale is displayed correctly. However, when viewing the results, the part is displayed as a wireframe and the contour plot (fringe colors) is not shown on the geometry.The issue occurs across all simulation types and result types that I have tested.An interesting observation is that when I start a result animation, the contour colors immediately appear and are displayed correctly during the animation. Once the animation stops, the model returns to the wireframe-only display.Has anyone encountered this behavior before?Thanks 

 This has become a high-priority concern for the business because it limits flexibility in volatile resource and production planning situations. This continues to be a significant challenge for Xylem specific sites, where production planning is driven by daily resource availability and custom/special order demand. Mostly the planning is been done on the basis of the information for the particular day only. However this limitation is impacting negatively in a way as it shows up in dashboard inaccuracies and is limiting Xylem site’s ability to operate effectively within DPM.Very High Impact - As we are not able to use the application for what we expected it to perform and top of it this limitation of advance scheduling is impacting negatively from site performance (OEE) perspective.

Hi all,I'm working on a Windchill-integrated template library for Creo Parametric (currently on Creo 8, i am updating to 12). The setup is a web-based app (HTML + JavaScript using Pro/Web.Link) that displays a catalog of assembly templates stored in Windchill and allows users to insert them into an active assembly The core problem:When a user selects a template from the catalog, the app needs to do a recursive "Save As" of the entire template hierarchy — renaming every template-owned component to a new order-specific name — before assembling it. This is necessary because each insertion must be independent and order-specific (e.g., MY_PART_0001_CC1234 instead of the original MY_PART_TEMPLATE_CC0000).In Creo 8 we used a Rename → Save → Rename-back pattern via the API (pfcModel.Rename, pfcModel.Save), which worked well:Check out the template root (pulling all children via CheckoutMultipleObjects with includeDependencies = true) Build a bottom-up dependency graph Rename each model to its n

I have a few analysis models enabled and running. Up until recently the Analysis jobs were getting executed perfectly at an ideal rate, but recently the issue is persistent. The issue is the jobs are getting submitted in the analysis jobs but the time taken before the execution begins, is roughly around 2 minutes. As a result the queueing is increased with the state of each job as "WAITING". This delayed execution is not ideal for our instance, as we are logging data for every 30 seconds , as the execution is delayed the real time updating of the prediction values is also affected. Is there any way to start the analysis execution as soon as the analysis job is submitted? What might be the reason for the delay in the beginning of the job execution? I have attached the photos of the issues we are facing below.   The Version we are using is:Analytics  Version=  9.5.0-r4Thing Worx Software version = 9.5.0-b143 

Hi,I’m using ThingWorx 9.3.0-b20 with Analytics Manager, and I’m facing an issue where analytics jobs stay in “Waiting” state for a long time.This does not happen all the time, but occurs around 3–5 times per day.The jobs only start running after I manually trigger another job (e.g., test an analysis model or create a new job). Once I do that, the waiting jobs immediately execute.Expected: Jobs should start automatically without manual trigger.Actual: Jobs get stuck until another job “wakes them up”.Questions:Is this a known issue in 9.3? Any configuration related to scheduler/queue causing this? Any workaround or fix?Thanks in advance.

Hi,I am using Kepware Server v7.0.236 with FTView v16 on Windows Server 2025 in a Domain setup.  The Kepware Server is installed on the same server as the FTView application.  I have a FTView Client PC (Windows 11 24H2) which runs the FTView client.  The problem is when I run the FTView client on the W11 PC any tags on a graphic which directly address the Kepware server don’t read. I’ve gone through every step of the Kepware “Configuration Guide Remote OPC DA (DCOM)” and had a 2 hour Teams session with Kepware UK Tech support (MAC Solutions) while I’ve had remote desktop connection to the server. We went through the settings on both the Server and Client step by step and confirmed the recommended settings were in place and even uninstalled/reinstalled Kepware but nothing has worked.Anyone had similar issues and found solutions ?

I have received an article feedback for article https://www.ptc.com/en/support/article/CS285111.It has a video link to the community. https://community.ptc.com/t5/video/gallerypage/video-id/8xNHd1ZDE6JEfg4r9twyeRJl3Ym_-AhQNow it leads to the top page.Can we make this link accessible again?Or the old contents are not accessible any more?Thanks,Tsutomu Seki

The orientation of CAD representation in the Visualization tab in part structure browser and in Creo view is showing upside - down. while it is showing correct orientation when opening in Creo and also in the thumbnails in windchill. Any solution is available for this ?

I have a subordinate UDF that creates a set of features including an extrusion.  One of the extrusion dimensions is set as a variable dimension in the UDF and has a prompt assigned.   When the UDF is inserted, user is not prompted for the dimension.  instead, the existing value is used.  

Hi everyone,I am trying to activate a trial license for PTC Mathcad Prime 10.0.1.0 from Express, but I am unable to obtain the license.I successfully logged into my PTC account and completed the License Wizard. However, when I click "Acquire License", I receive the following message:"Error in License Processing. Please contact PTC License Management."No additional details are provided.I am using Mathcad Prime 10.0.1.0 on Windows and trying to activate the free trial version. I have already verified my email address and can log into my PTC account without any issues.Has anyone experienced a similar problem?Any help would be greatly appreciated.

NO PUDE INSTALAR LA VERSIÓN 12 DEL MATH CAD STUDENT. SOLICITO EL REEMBOLSO DEL DINERO.