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ptc-30660371-Visitor
1-Visitor
January 11, 2010
Question

How do I get a Mathcad License?

  • January 11, 2010
  • 1 reply
  • 1843 views
How do I go about getting a license for Mathcad 14? It's installed on a machine that does not connect to the internet. I've spent all afternoon chasing this around and I can't believe how difficult it is to get a license for this software if your machine isn't online. Other companies have solved this problem much more elegantly. I can't even open a support ticket. Can anyone suggest something?

1 reply

R
RichardJ19-Tanzanite
19-Tanzanite
January 11, 2010
Call licensing at 781-370-5205 Richard
P
ptc-12379441-Visitor
1-Visitor
January 21, 2010
If you think getting a license without internet access is difficult, try getting a replacement with internet access after the computer crashes. I had to rebuild my computer from the ground up after a malware attack. Everything came back together as I worked on it except the MathCAD license. Unlike most other software companies, PTC doesn't have a mechanism in place to automatically deal with problems like this. Their license system just tells the customer that the maximum number of licenses is reached and to go buy (yes, buy!) another. These guys at PTC don't answer email. Their voicemail is on infinite loop. It's just plain impossible to contact them. And I'm stuck with not being able to use a license that I paid for.
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