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Bill31-Visitor
1-Visitor
May 12, 2021
Question

cannot create new search; search ALWAYS overwrites with a search from months ago

  • May 12, 2021
  • 2 replies
  • 2607 views

EVERY time I search the search results show briefly and then are wiped out and replaced by results from a search done months ago. This makes eSupport useless.

I have refreshed my browser and deleted all cookies. This seems to come from the PTC side.

2 replies

J
Jenny12-Amethyst
12-Amethyst
May 13, 2021

Hi @Bill3 ,

Thanks for reaching out to us. 

It's a pity that the issue is not reproducible by us. To diagnose the issue, we'd like to set up a call with you. 

Can you let us know how to contact you and your convenient slot?

Thank you!

Jenny

M
MidwestMark6-Contributor
6-Contributor
June 28, 2021

I will be in my office on Tuesday this week if that works. The issue continues to occur.

-Mark

B
Bill31-VisitorAuthor
1-Visitor
June 28, 2021

Noticed that @MidwestMark had the same issue. Tried the suggestion from @PeterCase to use a Private Firefox window.

The problem goes away in private windows.

The problem continues to exist in non-private windows.

Does that help anyone understand the issue?

Thanks

J
Jenny12-Amethyst
12-Amethyst
June 30, 2021

@MidwestMark  Could you confirm whether the issue continue to occur in Incognito Mode (or Private browsing)?

We can invite you for session next week if necessary. Please let us know. 

 

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