Creo Operation freezing

[dthornton]

We are using Creo Parametric Release 7.0 and Datecode7.0.5.0

I have 2 users experiencing issues with models freezing during use or when switching between Windows. Both receive "Not Responding" notice at the top of their respective sessions for varying lengths of time. Both have checked display drivers and system reports best driver selected. 1 user has a NVIDIA Quadro T1000 on a Dell Precision 5540 system. The 2nd users has a T1000 on a Dell Precision 5560. Both users can demonstrate and recreate issue


Here are the errors that I faced
"Not Responding" and frozen windows

[TomU · Accepted solution]

We had lots of issues with 7.0.5.0 and 7.0.6.0 crashing, to the point that they were not usable.  We ended up staying on 7.0.4.0 until 7.0.7.0 came out.  So far 7.0.7.0 has been rock solid.  You might want to try installing 7.0.7.0 and see if the issue is still reproducible there.

[hhiller]

Please

• check for network issue - license server availability
• update to Creo Parametric 7.0.7.0
• delete cache: %appdata%\Local\PTC. See https://www.ptc.com/en/support/article/CS45093
• check for possible graphic issues by applying temporary settings: https://www.ptc.com/en/support/article/cs169272

[dthornton]

Thank you for the reply....

Please

• check for network issue - license server availability --- had checked and had accessibility
• update to Creo Parametric 7.0.7.0 ---- did so and worked after the second time with some tinkering
• delete cache: %appdata%\Local\PTC. See https://www.ptc.com/en/support/article/CS45093
  • had already deleted the cache several times
• check for possible graphic issues by applying temporary settings: https://www.ptc.com/en/support/article/cs169272
•  

[dthornton]

Thanks Tom... I had installed 7.0.7 and it didn't correct the problem the first time.... Un-istalled and tried a second time and after a little tinkering, it seems to be working correctly again. Thanks!