Creo session stopped

session stopped, tried to open again and got the following error message

The code execution cannot proceed because pglcgf_sh.dll was not found. Reinstalling the program may fix this problem.

I reinstalled Creo and same message returned

24-Ruby III

Take a look:

"Error "The code execution cannot proceed because <NAME>.dll was not found. Reinstalling the program may fix this problem." after launching Creo Parametric": https://www.ptc.com/ru/support/article/cs337460
"Error "The code execution cannot proceed because cxx14mt.dll was not found. Reinstalling the program may fix this problem." occurs while launching Creo Parametric": https://www.ptc.com/en/support/article/CS335472
"Unable to start Creo Parametric 7.0.2.0 as it returns an 'xtop.exe - System Error. "The code execution cannot proceed because gen_cloudmt.dll was not found. reinstalling the program may fix this problem"": https://www.ptc.com/en/support/article/cs336887

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