FATAL ERROR ENCOUNTERED when running Fibersim Layers

Hello All,

I have been working on Fibersim with a Creo 3D model and whenever I try to get the plies I get a fatal error which indicated that a traceback.log file is created in my user folder and Creo parametric and Fibersim inmediately shut down.

The traceback file cotains the following relevant information: Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 52700.

Does anybody know how can I fix this issue?

Thank you in advance