Suddenly not able to open my creo 3.0

Forum|Forum|3 years ago
December 6, 2022
3 replies
4793 views

Hi PTC,

I have trouble to open my creo 3.0 recently after my computer updated. Every time I click to open to software the warning window pops up with message:

"License request failed for feature

Requesting PROE_Essentialsl …

7788@bsrpc127:(-96) License server machine is down or not responding."

Anyone has the same issue? How to fix this? Thank you so much.

Sincerely regards,

General

B

BenLoosli

23-Emerald III

Is your license coming from a server or your workstation?

If a server, can you ping the server?

Did the IP address change on your computer with the upgrade? You will need a new license file for the new IP.

C

CP_6898718

Author

1-Visitor

Hi there,

Thanks for your responding.

I believe the license is from my workstation only. I don’t know the IP address has been changed or not, but I know the IT guy contractor has changed my password when he had tried to fix my workstation connection. Below is my workstation information, hope this helps.

Device name BSRPC127a

Full device name BSRPC127a.bsrnt.com

Processor Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz 3.41 GHz

Installed RAM 16.0 GB (15.9 GB usable)

Device ID 1E4723B2-1509-47A6-8026-7F96BEBB36C1

Product ID 00330-51011-75831-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

If you need further information please let me know. I’m very appreciative toward of your support.

Best regards,

Cuong

B

BenLoosli

23-Emerald III

In a command window, run ipconfig/all

Look at the results for Physical Address and compare that with the information in your license file.

From the error message, it looks like license manager is not running, Check for the FlexLM processes.

T

TomD.inPDX

17-Peridot

I'd like to weigh in here because I had this happened on an install a long time ago. The problem came down to Microsoft being conservative.

If you license manager is working, which it should be as you didn't change anything for the update, Windows could have rearranged your IP devices. Basically the default CPU_ID was no longer finding the Ethernet card the license was tied too. It took several attempts but one very knowledgeable PTC tech got it fixed in my registry. Turns out that my Ethernet address in the registry was number '12' and it picked up my router that was labeled as 01. Somehow, at the time, Windows was only looking at the '0' and the '1' putting the router ahead of the Ethernet card.

I cannot explain this very well but this is what they did to my PC when this issue came up - Windows 7/Creo 2. Basically he renumbered the Windows communication priorities within the Windows registry. There should be a case file with my name on it. It would be a request to help install a new installation on a new computer. Probably a Dell Precision install if Ben can help find it in the knowledge base.