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SarthakBolt1-Visitor
1-Visitor
June 29, 2020
Question

Unable to open CREO Parametric

  • June 29, 2020
  • 3 replies
  • 6361 views

Hello,

I have successfully installed CREO Parametric and whenever I try to open it (normally as well as an administrator), the loading icon appears next to the cursor and disappears after 3-4 seconds but CREO parametric does not open and I don't even get any error messages. 

 

So, I don't even know what's wrong.

I hope someone can help me with this at the earliest.

 

Thanking you in advance,

Sarthak

    3 replies

    B
    23-Emerald III
    BenLoosli23-Emerald III
    23-Emerald III
    June 29, 2020

    If it won't start, are you sure it is installed correctly?

    Sounds like some settings that are required are not being met.

    Did you set the Start In folder in your launch icon to a folder that you have write access to?

     

      S
      SarthakBolt1-VisitorAuthor
      1-Visitor
      June 30, 2020

      Yes, the installation was done correctly.

      And yes, I have set the Start In folder in my launch icon to a folder that I have write access to.

      R
      rreifsnyder15-Moonstone
      15-Moonstone
      June 29, 2020

      What are the computer specs? Specifically what graphics card do you have? If it is not a proper OpenGL supported card then I have seen this behavior and sometimes it can be addressed by updating the graphics driver to the latest. Another thing to try would be putting the option "graphics wind32_gdi" in your config.pro. If you don't have one you can just put the attached file into the folder where Creo is set to start and rename it so that it is only called config.pro .

        S
        SarthakBolt1-VisitorAuthor
        1-Visitor
        June 30, 2020

        Okay, thanks a lot. I'll try that.

        M
        MartinHanak24-Ruby III
        24-Ruby III
        June 29, 2020
        @SarthakBolt wrote:

        Hello,

        I have successfully installed CREO Parametric and whenever I try to open it (normally as well as an administrator), the loading icon appears next to the cursor and disappears after 3-4 seconds but CREO parametric does not open and I don't even get any error messages. 

         

        So, I don't even know what's wrong.

        I hope someone can help me with this at the earliest.

         

        Thanking you in advance,

        Sarthak

        Hi,

        look into Event Viewer, maybe you will find some error related to Creo start.

        Process names:

        • parametric.exe
        • xtop.exe

         

          S
          SarthakBolt1-VisitorAuthor
          1-Visitor
          June 30, 2020

          Hey,

          I checked all the logs and could not find any error related to Creo.

          S
          Sanath16-Pearl
          16-Pearl
          June 30, 2020

          @SarthakBolt, This looks like an installation issue. Where did you download the application from? Was the installables on the same machine or was it installed from netwok location?

           

          Once you launch the application, start the task manager and check if xtop.exe is shown under the process/details. Also check if there is xtop.exe located in Common Files\x86e_win64\obj folder. If the xtop is not found it means the installation had not taken place correctly.

           

          You can follow the below steps.

          • Uninstall Creo Parametric by going to control panel
          • Ensure all folders are removed/deleted related to Creo Parametric application
          • Reboot the machine
          • Download Creo setup from PTC website
          • Extract the zip folder
          • Run setup.exe as admin.

           

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