When Creo 5.0.6.0 is used, it reports a traceback error

[宝付_9356923]

I am using Creo Parametric Release 5.0 and Datecode5.0.6.0

A critical error was encountered. Traceback written to D:\00AkimConfig_prowildfire20130323\traceback.log Please send it to technical support.

Here are the errors that I faced:
A critical error was encountered. Traceback written to D:\00AkimConfig_prowildfire20130323\traceback.log Please send it to technical support.

Translated by Simona Cuciureanu on 12th April 2022 using Google Translate

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遇到到严重错误。已将回溯写入 D:\00AkimConfig_prowildfire20130323\traceback.log 请将其发送给技术支持。

Here are the errors that I faced
遇到到严重错误。已将回溯写入 D:\00AkimConfig_prowildfire20130323\traceback.log 请将其发送给技术支持。

[宝付_9356923]

[jchelle]

Dear customer,

Thank you for posting your request regarding the premature exit of Creo 5.0 with traceback.log file.

In order to check this tracebac.log file I need your company customer number .

I tried to identify your company as CADVIP but I do not succeed.

Please can you give me your customer number?

thanks in advance

Jean-Claude

[jchelle · Accepted solution]

Dear Partner ,

I propose you to open a case to PTC technical support for this issue in order to investigate further.

Best regards

Jean Claude