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access to server management makes creo crashes

CL_10070748
4-Participant

access to server management makes creo crashes

I am using Creo Parametric 2.0 M190

When we try to connect creo parametric to windchill, creo parametric crashes when we go to the server management or when we validate the server.
The browser cache and windchill local cache has been deleted but the result is the same: creo crashes.
We have 2 computers with the same problem.

Here are the errors that I faced
fatal error occured and traceback.log (see beginning of the file)
Exception EXCEPTION_NONCONTINUABLE_EXCEPTION has occurred in the thread 24672.

Main Thread 24672
=====================
0x00007FF8BE91BE28 NULL (NULL:0) (ntdll:0x00007FF8BE820000) ( 0x1, 0xa50000, 0x0, 0xf97569c )
0x00007FF8BE8DFC7A NULL (NULL:0) (ntdll:0x00007FF8BE820000) ( 0x0, 0xbe820000, 0x0, 0xbe98e810 )
0x00007FF8BE88A893 NULL (NULL:0) (ntdll:0x00007FF8BE820000) ( 0x0, 0xdac0a8, 0x1b6619c0, 0xbe8606e1 )
0x00007FF8BC083B19 NULL (NULL:0) (KERNELBASE:0x00007FF8BC040000) ( 0xfffffffe, 0x94a0f267, 0xb0ab550, 0x1b6619c0 )
0x000000005072142D NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x871d0000, 0xdac0c8, 0xdac170, 0x1b6619c0 )
0x00007FF8871EF1AD NULL (NULL:0) (cipstdmt:0x00007FF8871D0000) ( 0xdac0c8, 0x1b8a2bc0, 0xdac108, 0x1 )
0x00007FF88A0ACEA9 NULL (NULL:0) (cipsoapmt:0x00007FF88A090000) ( 0x1b8a2ba0, 0x0, 0xdac170, 0xdac0c8 )
0x00007FF88A0AD2C2 NULL (NULL:0) (cipsoapmt:0x00007FF88A090000) ( 0x0, 0xdade70, 0x0, 0xef51894 )
0x00007FF88A0CA42D NULL (NULL:0) (cipsoapmt:0x00007FF88A090000) ( 0x8a0ca410, 0xdaebf0, 0xdaebf0, 0xbc48f18c )
0x0000000050728970 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x8a0ca410, 0xdad578, 0x100, 0x0 )
0x000000005072039F NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x0, 0xdae6c0, 0x0, 0x0 )
Thread 25736
=====================
0x00007FF8BE8BCF24 NULL (NULL:0) (ntdll:0x00007FF8BE820000) ( 0x0, 0x9582c1d9, 0x234fa570, 0x94a17f8a )
0x00007FF8BC081E83 NULL (NULL:0) (KERNELBASE:0x00007FF8BC040000) ( 0x59ba3e0, 0x0, 0x0, 0x3cc )
0x00007FF895852514 NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x0, 0x0, 0x94a521a0, 0x94a116d2 )
0x00007FF89584C4FD NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x59ba3e0, 0x5a611a0, 0x3850930, 0x0 )
0x00007FF89584E08C NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x3f96e0, 0x3850930, 0x0, 0x5a53d00 )
0x00007FF89584BDFD NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x3f96e0, 0x0, 0x3f96e0, 0x0 )
0x00000000506E1DB7 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x50771ac0, 0x3f96e0, 0x0, 0x0 )
0x00000000506E1E53 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF8BE737C24 NULL (NULL:0) (KERNEL32:0x00007FF8BE720000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 21580
=====================
0x00007FF8BBF19A84 NULL (NULL:0) (win32u:0x00007FF8BBF10000) ( 0x516a6, 0xbd5e8757, 0x516a6, 0x95863b10 )
0x00007FF8BD5F1CBD NULL (NULL:0) (USER32:0x00007FF8BD5D0000) ( 0x94a521b8, 0x94a05141, 0x6acfb30, 0x94a0a120 )
0x00007FF895852A96 NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x3850900, 0x59b8b18, 0x5a643c0, 0x94a116d2 )
0x00007FF89584C4FD NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x59bb760, 0x5a643c0, 0x3850930, 0x0 )
0x00007FF89584E08C NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x371db80, 0x3850930, 0x0, 0x5a52bf0 )
0x00007FF89584BDFD NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x371db80, 0x0, 0x371db80, 0x0 )
0x00000000506E1DB7 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x50771ac0, 0x371db80, 0x0, 0x0 )
0x00000000506E1E53 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF8BE737C24 NULL (NULL:0) (KERNEL32:0x00007FF8BE720000) ( 0x0, 0x0, 0x0, 0x0 )
Thread 28392
=====================
0x00007FF8BE8BD9F4 NULL (NULL:0) (ntdll:0x00007FF8BE820000) ( 0x10257c80, 0x2, 0x0, 0x3 )
0x00007FF8BC092AD7 NULL (NULL:0) (KERNELBASE:0x00007FF8BC040000) ( 0x6, 0x1, 0x5a60d68, 0x10 )
0x00007FF895826BDB NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x5a60d68, 0x727f7d0, 0x10, 0x5a60c28 )
0x00007FF895829340 NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x5a60d68, 0x1, 0xffffffff, 0x3f0 )
0x00007FF8958293AF NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x1e23f067, 0x0, 0x1, 0x1 )
0x00007FF89582722B NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x1, 0x5a646e0, 0x94a521a0, 0x0 )
0x00007FF89585207B NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x0, 0x0, 0x94a521a0, 0x94a116d2 )
0x00007FF89584C4FD NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x5a60be0, 0x5a646e0, 0x3850930, 0x0 )
0x00007FF89584E08C NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x371e120, 0x3850930, 0x0, 0x5a53d70 )
0x00007FF89584BDFD NULL (NULL:0) (asyncoremt:0x00007FF895820000) ( 0x371e120, 0x0, 0x371e120, 0x0 )
0x00000000506E1DB7 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x50771ac0, 0x371e120, 0x0, 0x0 )
0x00000000506E1E53 NULL (NULL:0) (MSVCR100:0x00000000506C0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FF8BE737C24 NULL (NULL:0) (KERNEL32:0x00007FF8BE720000) ( 0x0, 0x0, 0x0, 0x0 )
2 REPLIES 2
BenLoosli
23-Emerald II
(To:CL_10070748)

A stack dump is useless to the community! We do not have the tools to analyze that information.

What version of Windchill are you trying to connect to?

Being Creo 2, I would guess Windchill 9.1, maybe 10. Both of which, as well as Creo 2, are no longer supported by PTC tech support.

CL_10070748
4-Participant
(To:BenLoosli)

We are using Windchill 10.

The same users can connect on another computer and it is working well. So it is not linked to the account.

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