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Assembly fails to publish

SOLVED
BenLoosli
Sapphire II

Assembly fails to publish

I am having some issues with getting a couple of assembly files to publish. I am guessing when we get to putting these files into a drawing, the publishing times will increase even more and still fail. Trying to get some parameters set so we can publish these drawing later in the week.

I have increased the time outs to short 600 and the long to 5400.

I have increased the publish.cadtimeout.assembly to 15000.

 

Any suggestions beyond increasing these numbers again? I will increase them later.

 

Windchill 11.0 m030 CPS16

Creo 4.0 m110

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Assembly fails to publish

Would it be possible to investigate reason why these assemblies take long to generate representation? 

- Is there any crash? look for any traceback.log file in worker configuration directory. If it is crash do raise it with PTC Tech Support. 

- Does it take too long to generate thumbnail? look in worker log file where last message shall be "Generating Thumbnails". In such case you restrict thumbnail generation for such assemblies using Thumbnail & Publish Control

- If above things does not work then log a case with Tech support and attach worker, helper & job monitor logs for further investigation. 

View solution in original post

4 REPLIES 4

Re: Assembly fails to publish

I have increased the publish.cadtimeout.assembly to 18000.

Short timeout is 900.

Long timeout is 12000.

 

The file is failing after 18000 seconds!

It is only an assembly of other sub-assemblies, which are electronic boxes with boards and such in them.

 

Re: Assembly fails to publish

Would it be possible to investigate reason why these assemblies take long to generate representation? 

- Is there any crash? look for any traceback.log file in worker configuration directory. If it is crash do raise it with PTC Tech Support. 

- Does it take too long to generate thumbnail? look in worker log file where last message shall be "Generating Thumbnails". In such case you restrict thumbnail generation for such assemblies using Thumbnail & Publish Control

- If above things does not work then log a case with Tech support and attach worker, helper & job monitor logs for further investigation. 

View solution in original post

Re: Assembly fails to publish

No system crashes, just a long time generating the Thumbnail.

There are 2 issues that both cause the overall publishing to fail.

Issue 1 - 

Jul 27, 2020 6:12:47 AM: Generating thumbnail
Jul 27, 2020 11:12:47 AM:Timeout exceeded waiting for a reply from the CadAgent - Time out 18,000 seconds
Jul 27, 2020 11:12:47 AM:Asm Processing Returned: $ERROR$ Timeout exceeded waiting for a reply from the CadAgent - Time out 18,000 seconds
Jul 27, 2020 11:12:47 AM:Attempting to delete temporary workspace publish3067345140032714614tmp.
Jul 27, 2020 11:12:51 AM:Done deleting temporary workspace publish3067345140032714614tmp.
Jul 27, 2020 11:12:51 AM:CadAgent Returned: $ERROR$ Timeout exceeded waiting for a reply from the CadAgent - Time out 18,000 seconds

 

Issue 2 -

Jul 26, 2020 1:55:38 PM: Generating thumbnail
Jul 26, 2020 4:25:38 PM:Helper: timed out waiting for progress message from worker.
Jul 26, 2020 4:25:38 PM:Asm Processing Returned: $ERROR$ Helper: timed out waiting for progress message from worker.
Jul 26, 2020 4:25:38 PM:Attempting to delete temporary workspace publish8352449600074468637tmp.
Jul 26, 2020 4:25:42 PM:Done deleting temporary workspace publish8352449600074468637tmp.
Jul 26, 2020 4:25:42 PM:CadAgent Returned: $ERROR$ Helper: timed out waiting for progress message from worker.

 

I have added my 3 problem files to the do not publish thumbnail list, so I will see what happens.

Re: Assembly fails to publish

Blocking the 3 files from publishing the thumbnails worked great. Instead of failing after 4+ hours, they published in about 5 minutes without the thumbnails.

 

Why does the thumbnail publishing take so long or hang the system? Is there some underlying code that needs tweaked to improve the performance of publishing?

 

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