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dgschaefer21-Topaz II
21-Topaz II
August 9, 2017
Solved

Creo 2 Keeps Trying to Install Thumbnail Viewer

  • August 9, 2017
  • 3 replies
  • 2854 views

We are running Creo 2, M230 for production but have installed Creo 4, M020 for evaluation.  I hope we can move to Creo 4 soon.

 

When I installed Creo 4, it of course installed the latest version of Creo View and the thumbnail viewer.  Now, every time I fire up Creo 2 it briefly tries to install the Creo 2 version.  Is there a way to stop this from happening?

Best answer by MartinHanak

Hi,

 

Thumbnail Viewer installer is located in Creo2_LOADPOINT\Creo 2.0\Common Files\M230\install\addon directory.

 

  1. create MYTEMP sub-directory in addon directory
  2. move all files from addon directory to MYTEMP sub-directory

 

3 replies

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
August 9, 2017

Hi,

 

Thumbnail Viewer installer is located in Creo2_LOADPOINT\Creo 2.0\Common Files\M230\install\addon directory.

 

  1. create MYTEMP sub-directory in addon directory
  2. move all files from addon directory to MYTEMP sub-directory

 

    G
    GabrielZaha14-Alexandrite
    14-Alexandrite
    August 9, 2017

    We ended up renaming the msi files. Look in <Creo Loadpoint>\Common Files\M230\install\addon. Depending on the type of system, you should find a file named Thumbviewer_32_64.msi or Thumbviewer_32.msi.

    Rename those file (or delete them) and this should stop the installation of thumbnail viewer.

    D
    dgschaefer21-Topaz IIAuthor
    21-Topaz II
    August 10, 2017

    Thanks all, I think both would work, I elected for the subfolder option which has solved the problem.

     

    It seems like a bit of a brute force solution, it'd be nice if PTC would build in a mechanism for detecting that a newer version is installed and stop trying to install the old one.

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