Skip to main content
R
rheinz13-Aquamarine
13-Aquamarine
February 10, 2026
Solved

Creo Illustrate 12.1 loading Performance very bad

  • February 10, 2026
  • 2 replies
  • 165 views

Dear Community,

  • Include which software and version you are using!
    • Creo Illustrate 12.1 - in testing - Creo Illustrate 10.2 productive
    • we skipped Creo Illustrate 11.0 and 11.1 due to troubles with the Admin Tool
  • Explain what you already tried.
    • Comparing Opening / loading times Creo Illustrate 10.2 vs. 12.1 we discovered significant increase in time
      • Creo Illustrate 10.2 - loading appr. 2 Minutes
      • Creo Illustrate 12.1 -  Loading more than 7 Minutes
  • Include a screenshot (Trace file Comparism) 
    • If you check the trace files this section calling for a huge time in 12.1

    • Info    15:45:10.319  20 Jan 2026 27668 6500 pvk PvPrefData User preferences saved 
      Info    15:45:34.106  20 Jan 2026 27668 6500 Illustrate IllustrateApp Locked file C:/Users/lisher0/Downloads/XXXX.c3di successfully.

      10.2 (24 sec. for this step)

       

      Info    8:19:13.592  23 Jan 2026 8564 22992 pvk PvPrefData User preferences saved 
      Info    8:25:19.803  23 Jan 2026 8564 22992 Illustrate IllustrateApp Locked file C:/Users/lisher0/Downloads/XXXX.c3di successfully.

      12.1 (> 7 Minutes for the same one)

       

  • Does anybody else identified similar issues with 12.1?
    Best answer by rheinz

    Hi Adrian,

    We did already but were initially disappointed, but we got a hint by the Case owner to respect Article - CS346049 - Creo Illustrate and Windchill PDMLink fail to check in c3di files in direct connection mode, which is not directly the same issue, but looks like blocking since Creo Illustrate 12 also the stand alone client version.

    We testing it at the moment and looks like we got the previous performance back, even a bit quicker ...

    THX

    Robert

    2 replies

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    February 13, 2026

    Hi @rheinz 

    Thank you for your question. 

    Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

    Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do. 

     

    Best regards,

    Catalina | PTC Community Moderator
    A
    agarland16-Pearl
    16-Pearl
    February 13, 2026

    I would suggest contacting Tech Support so this issue can be investigated properly.

    Information that will be needed:

    • Full set of logs
    • To know if there are any network file systems in use?
    • Were there any anti-virus type tools running?

     

     

     

      R
      rheinz13-AquamarineAuthorAnswer
      13-Aquamarine
      February 17, 2026

      Hi Adrian,

      We did already but were initially disappointed, but we got a hint by the Case owner to respect Article - CS346049 - Creo Illustrate and Windchill PDMLink fail to check in c3di files in direct connection mode, which is not directly the same issue, but looks like blocking since Creo Illustrate 12 also the stand alone client version.

      We testing it at the moment and looks like we got the previous performance back, even a bit quicker ...

      THX

      Robert

      Terms & ConditionsCookie settingsAccessibility statement