Skip to main content
P
ptc-60340021-Visitor
1-Visitor
August 29, 2014
Question

Creo Illustrate 2.0 - Annotations button

  • August 29, 2014
  • 2 replies
  • 5781 views

Hello

Some days ago I started working with Creo Illustrate 2.0 M040 and from first moment after installation my Annotations button is unactivated.

Does anybody know what might be the reason?

Creo_Illustrate_Issue.PNG

2 replies

T
TimHarrison1-Visitor
1-Visitor
September 5, 2014

Wojciech,

It sounds like your callouts template file might have become corrupted. I suggest you delete (or move) your CalloutTemplates.xml file and restart Creo Illustrate to regenerate a new template.

Your CalloutTemplates.xml can be found in:

%APPDATA%\PTC\Illustrate

    P
    ptc-60340021-VisitorAuthor
    1-Visitor
    September 5, 2014

    Hi Tim

    I removed the CalloutTemplates.xml file, but after restart Creo Illustrate, the Annotations button still remains inactive.

    T
    TimHarrison1-Visitor
    1-Visitor
    September 5, 2014

    Wojciech,

    In that case it might be your user_prefs.xml that needs a refresh. Same location; delete (or move) your user_prefs.xml and start Creo Illustrate to refresh this.

    Tim

    P
    ptc-60340021-VisitorAuthor
    1-Visitor
    December 10, 2014

    Hello for everyone

    The problem was related with the license.

    With the new license this problem does not appear.

    Terms & ConditionsCookie settingsAccessibility statement