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IW_99751851-Visitor
1-Visitor
June 24, 2021
Question

Installation issue

  • June 24, 2021
  • 2 replies
  • 1620 views

I am using Creo Direct N/A N/A

Hi Support Team

We bought the Creo and try to install. First I already input the HOST ID and get license file. and try to Add my staff PC it shoe "Not Suitable"

May I know what should I do ?

Here are the errors that I faced
"Not Suitable"

2 replies

S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
June 24, 2021

This is the user community, not PTC support. You may get some help but you would be much better off asking PTC support for help.

https://www.ptc.com/en/support

 

J
jchelle16-Pearl
16-Pearl
June 24, 2021

Hi @IW_9975185

 

As you are installing Creo , may be  for the  first time, and you alredy get your license file with the hostID , if your license is a floatting license, you need to install the License server application.

Run install_license_server.exe under Creo 8.0 installation media folder to install license server .

If this help to solve your issue , please mark this post as solution accepted.

BR

Jean Claude 

J
jchelle16-Pearl
16-Pearl
June 24, 2021

Hi @IW_9975185,

As you install Creo 7.0  you need to:

 Run install_license_server.exe under Creo 7.0 installation media folder.

Jean Claude

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