Arbortext 8.1.2.1 port/protocol for validating licenses on VPN with Citrix

[VD_12994107]

Hello,

We installed Arbortext Editor/Styler/Print Composer in a VPN that uses Citrix. Our IT/Helpdesk tech wants to know the port/protocol used to validate floating licenses. Does anyone here have that information and can provide it please?

Thank you for any help that can be provided!

[bfriesen]

Take a look at this help topic, https://www.ptc.com/en/support/article/CS40498?source=search 

1. Set appropriate value of System environment variable PTC_D_LICENSE_FILE
   • For floating license value needs to be 7788@server
   • For locked license license value needs to be <License file path>\license file name

Bryon

[VD_12994107]

Hello and thank you for your reply. The helpdesk people want the actual port number/protocol that is used to connect to validate floating licenses. For instance when Google searching there are results like below but dont' know if the results are correct.

--------------------------------
TCP (Transmission Control Protocol):
This is a reliable, connection-oriented protocol that provides a stable connection for data transfer between the Arbortext Editor and the license server.
Default Port:
The default port is 27000, and it's often where license managers like FlexNet (used by Arbortext) will listen for connections.
--------------------
For Arbortext Editor's floating licenses, the license server uses TCP port 5053 by default for checking out licenses, and port 5053 with UDP for communication. The port number can be changed in the license file, for example, by adding a "PORT=" entry to the VENDOR line in the Flex license file

[VD_12994107]

Hello! 🙂 Is there a better area to ask this question? Would have opened a ticket but the sales contract number I was given has "silver" support and that only comes with a developer forum but the link is to a thingworx forum, not Arbortext.

[bfriesen]

I don't think these will help but... 

https://www.ptc.com/en/support/article/CS445144?source=search

https://www.ptc.com/en/support/article/CS329054?source=search

I would go back to the vendor that sold you the software and get them to submit a support ticket or give you the vailid SCN number so you can put in a support call yourself. I do not know the answer to your question.

Bryon

[VD_12994107]

Thank you for your reply! Will try to track down a different SCN number if it exists. I think the account is decades old.

[bfriesen]

If you have access to a license file it will tell you your customer number, install site and contract number. I believe you can use that contract number to enter a support request also.

Bryon