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N
naglists1-Visitor
1-Visitor
April 15, 2011
Question

My first FlexLM license request

  • April 15, 2011
  • 9 replies
  • 1416 views
So far, nothing show-stopping, although I do not have my license yet, but
more on that in a moment. Let's face it. All license management is, at best,
annoying. At the other end of the extreme, it is torturous. FlexLM is
somewhere in between ... probably closer to annoying than tortuous, but
further from anoying than

The new flow is this:

Install Editor (I haven't quite gotten there on PE yet).
Start Editor (no more License Administrator).
Get a licensing error dialog that contains your "host ID" (equivalent as far
as I can tell for the old Server Code).

    9 replies

    N
    naglists1-VisitorAuthor
    1-Visitor
    April 15, 2011
    that should end "...further from annoying than before."

    N
    naglists1-VisitorAuthor
    1-Visitor
    April 16, 2011
    70 minutes later, it arrived.

    P
    ptc-9533431-Visitor
    1-Visitor
    April 16, 2011
    At 05:14 PM 4/15/2011, you wrote:
    >70 minutes later, it arrived.

    the only problem I had with the process was the license file didn't
    come across as an attachment as my email application saw it as text
    and folded into the base message. Took a couple of tries to get just
    the right amount of content so the file was correct.

    ..dan


    ---------------------------------------------------------------------------
    Danny Vint

    Panoramic Photography
    N
    naglists1-VisitorAuthor
    1-Visitor
    April 16, 2011
    Did you have a better turnaround time?

    P
    ptc-9533431-Visitor
    1-Visitor
    April 16, 2011
    At 05:32 PM 4/15/2011, you wrote:
    >Did you have a better turnaround time?

    Yeah I think the license came very quickly and then the support call
    I logged to try and get a zipped file was almost immediately answered.

    I've had some very quick turnarounds on calls about license issues.
    We tried to configure a floating license of Print Composer this last
    week. I logged a question and it was answered in about 10 minutes -
    literally had a phone call in both cases.

    ..dan


    ---------------------------------------------------------------------------
    Danny Vint

    Panoramic Photography
    P
    ptc-9539261-Visitor
    1-Visitor
    April 18, 2011
    So, I'd have to do this for each of my approximately 100 users? Is there mention of any way to batch up several requests?

    Dave Hintz
    N
    naglists1-VisitorAuthor
    1-Visitor
    April 18, 2011
    I *think* there was a way to provide multiple host IDs in one request (as
    there was before, right?). I don't use that capability and didn't focus on
    it during my requests.

    M
    mbushby1-Visitor
    1-Visitor
    April 21, 2011

    Hello Dan,

    Are you using Lotus Notes? We have the same problem and got this reply from PTC IT folk:

    "Our Perl script that emails the license file attachments does not use the Content-Disposition
    setting at all. This is the standard script that we have been using all along and has no recent
    changes to it. We believe there should some settings in Lotus Notes that can manipulate the
    receiving emails attachments to show as a separate attachment instead showing up in the email body.
    There are such settings in Microsoft Outlook. This issue can be resolved at the customer end - Lotus
    Notes setting. Please ask them to contact Lotus Notes support."

    If anyone finds an answer to this one, please let me know 'cos it's a real pain.

    -- Martin





    P
    ptc-9533431-Visitor
    1-Visitor
    April 21, 2011
    I'm using Eudora set to display as text (no HTML). If the file had just
    been Zipped it would have worked fine.

    For me once I saw it, I just wasn't sure where to cut or if there was a
    dependency on line breaks or such. There were begin and end markers, but I
    wasn't sure where to cut.

    ..dan

    >
    > Hello Dan,
    >
    > Are you using Lotus Notes? We have the same problem and got this reply
    > from PTC IT folk:
    >
    > "Our Perl script that emails the license file attachments does not use the
    > Content-Disposition
    > setting at all. This is the standard script that we have been using all
    > along and has no recent
    > changes to it. We believe there should some settings in Lotus Notes that
    > can manipulate the
    > receiving emails attachments to show as a separate attachment instead
    > showing up in the email body.
    > There are such settings in Microsoft Outlook. This issue can be resolved
    > at the customer end - Lotus
    > Notes setting. Please ask them to contact Lotus Notes support."
    >
    > If anyone finds an answer to this one, please let me know 'cos it's a real
    > pain.
    >
    > -- Martin
    >
    >
    >
    >
    >
    >
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