trial license - HOST ID is not valid

[ptc-6767902]

Hi,

I have downloaded the trial version of PTC Arbortext Editor with Styler. The program ask me for the (trial) license key. I tried to obtain the trial license using the PTC website, but the procedure fails: PTC website said me that the HOST ID of my PC is not valid. My hostID begins with "90-1b". How can I solve this problem?

I sent an email to - but I've not received a reply.

[ChrisWestern]

Hi Matteo,

How are you obtaining your HostID?

You could try looking at your Network adapters MACid details in use and if it is different try this instead?

See: Open Network and share cntr > Local Area Connection > Details > Pysical Address ...

Regards
Chris

______________
www.tformat.com
PTC Arbortext Specialist Resellers

[TimPhelps]

On the PTC Support web site, the licensing web tool steps you through the process of configuring your software to your hardware. You need a PTC.com web account login, your Customer Number, and your Host ID code unique to the computer. You can get the Host ID:

• by running cpu_id.exe from a Windows command prompt (available from the flexlm directory on the installation DVD or download zip or from the PTC support site).
• the first time you run Arbortext software, if it can’t obtain a license. The Licensing Error dialog box will prompt for license source information and provide the Host ID for the system.
• by going to the following web page on the PTC support site for instructions:
  http://www.ptc.com/appserver/wcms/standards/freefull_cskdb.jsp?
  im_dbkey=90575&icg_dbkey=900

[ptc-6767902]

I follow this procedure:

- I read my ID from cpu_id.exe

- I logon on the PTC Arbortex website.

- I fill the web form of the Arbortext evaluation license, at the following address:

http://it.ptc.com/appserver/lm/programs/index.jsp?program=epiceditor

- When I press "submit", the web site tell me that "your HOST ID is not valid"

My ID begins with "90". In the help page "Determining a Machine's HOST ID" there is a note:

"A valid hostID on a Windows machine has historically begun with either 00 or 08. However it is becoming increasingly more common with newer machines that a hostID from a valid source may begin with some other combination of numbers which may be recognized as invalid by PTC License Management tools. An example of this might come from a newer wireless card. If this is the case please contact PTC License Management or PTC Technical Support for assistance."

So, I think this is the problem.

[TimPhelps]

I would suggest contacting PTC's support.

Either submit a case or call 800-477-6435.

Select licensing.

[GarethOakes · Accepted solution]

FYI we had this same problem with a trial license recently, and PTC Support managed to resolve it.