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jfrankovich12-Amethyst
12-Amethyst
December 9, 2010
Question

PTC Maintenance and VARs

  • December 9, 2010
  • 1 reply
  • 1221 views
Does anyone know if PTC changed how maintenance is handled through VARs in the last 2 years?

We used to always get quotes direct from PTC. Now (after our multi-year contract expired) we are dealing with a VAR instead. Costs are higher to say the least and the VAR isn't offering any specific services above and beyond the PTC maintenance support.

John

    1 reply

    S
    ShawnLothrop1-Visitor
    1-Visitor
    December 9, 2010
    Yes, starting in January 2010 channel maintenance was moved to the VARs. If you have questions or concerns you can contact your VAR and/or PTC Channel Development Business Manager, CDBM.

    -- Shawn

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