Pro/Engineer Launch Command

I posted this a few days ago in the WIndchill Solution area however no one provide an answer to my question. I am hoping someone in this forum may know the answer.

If auser opens a Pro/Engineer file in Winchill using via a standalone browser and Pro/Engineer is not already open, Pro/Engineer is started without all of our typical customizations. How do I correct this?

P.S. We are on Windchill 9.0.

TIA,
Mark Bohannon