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ptc-34480431-Visitor
1-Visitor
August 18, 2013
Solved

Installation issue with PTC installation assistant (Creo 2.0 student)

  • August 18, 2013
  • 3 replies
  • 5509 views

Hi!

I've been trying to install Creo 2.0 student version using PTC installation assistant, and I get to the application selection menu.

Under "All applications will be installed at:"
I am free to select a drive other than C:. However, when I change the drive I want to install to, a popup warns me there is insufficient space on disk (0 available). I have tried temporarily freeing most of the drive, and the issue persists. Additionally, if I switch to 😧 and back to C:, it continues to say there is insufficient space (0 available), despite there being sufficient space before I changed to D:!

This is all quite baffling. My C: drive is a small solid-state drive, so I try to keep applications that require frequent or significant loading on that drive for speed. Creo is not such an application, so I would like to put it on my platter drive D:. Unfortunately, I seem to be unable to do this.

I have tried:
- Deleting the downloaded installer files and redownloading.
- Manually typing in the file location (the install button is grayed out as though it doesn't recognize I typed anything into the All applications will be installed at: dialog box)

- Installing to the default location: this works, but is not what I want to do, and I am hoping I won't be forced to do this as it is quite irritating to limit the space on my small C: drive.

I am using Windows 7 x64. This is the only program that has given my this sort of problem in recent years.

Apologies if I have posted this to the wrong place.


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Best answer by ptc-3448043

Manually type in the path, followed by pressing enter.

Thank you both for attempting to solve my problem! I appreciate your time and helpfulness.

3 replies

T
TomD.inPDX17-Peridot
17-Peridot
August 18, 2013

Most of us seem to have better luck completely uninstalling the previouos version and do a fresh install from the full install set. The only thing I leave in place is the license manager (I use an older one).

Do you have sufficient disk space that is marginal, or do you have more than 3X the space required? It likely needs the room to load the compressed package file, the unzipped dataset, -and- the installed program dataset.

P
ptc-34480431-VisitorAuthor
1-Visitor
August 18, 2013

I am doing a fresh install each time. I have nothing PTC related installed on my computer.

Drive C: has about 15GB available (required is 3.4 max)
Drive 😧 has hundreds of GB available.

For clarity, the installer never makes it to the installation step. It gets to the point where I can select where to install it, and then exhibits the behavior described in my original post. It will not let me proceed to installation under any circumstances except installing to drive C: (and then, only if I don't change the drive first).

J
James621-Visitor
1-Visitor
August 18, 2013

Hello,

After manually typing in the path to your D drive folder did you click on the arrow at the right from that path line? The path possibly won't get set if you don't click on that arrow pointing, which is pointing to the right till it's clicked.

P
ptc-34480431-VisitorAuthor
1-Visitor
August 18, 2013

I went back in to try this, and while it didn't work, I found out that to get it to work the expected way, I have to type in the path manually, and then press enter. Absolutely any other form of entry gives the unexpected behavior described in my original post. Using the drop-down arrow as you suggest only brings out the drop-down box, without "entering" my entered data.

Typing followed by pressing enter works just fine.

P
ptc-34480431-VisitorAuthorAnswer
1-Visitor
August 18, 2013

Manually type in the path, followed by pressing enter.

Thank you both for attempting to solve my problem! I appreciate your time and helpfulness.

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