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Microsoft Visual C++ Runtime Library Error

ptc-4167322
1-Newbie

Microsoft Visual C++ Runtime Library Error

Hi, when starting up Creo Elements/Direct Modeling Express 4.0 (the free download) an error message is produced in a windows message box. The error message is as follows;

Runtime error!

Program: C:\Program Files\PTC\Creo El...

The application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

I am unable to contact the application's support team as I need a PTC account and which involves a payment of some sort. The software is a free download so I don't think contacting the support team is the way to get a fix for this problem. Does anyone know how I can fix this problem?

Thanks.


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2 REPLIES 2

Hello!

You forgot to mention what Windows OS are using.

Thanks for that Vladimir - I have Windows 7 Home Premium 64-bit installed on my laptop fully up-to-date with all available Microsoft updates. Do you know what is causing this problem and how to fix it?

Regards,

Stephen.

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