Skip to main content
L
LouGeier1-Visitor
1-Visitor
May 23, 2011
Question

Thumbnail Viewer Crashing Windows Explorer

  • May 23, 2011
  • 5 replies
  • 14636 views

I am having some issues with the Thumbnail Viewer in Windows 7 64-bit.

Steps:

1. Install the Thumbnail Viewer

2. Navigate to a folder with Pro/E files

3. Have the folder open for 3+ minutes

4. Click on one of the Pro/E files

5. Explorer Crashes

This process is 100% reproducable and only occurs when the preview pane is open. It would be very helpful if anyone could shed some insight on to why this is happening or if you have a solution.

Heres an event log:

Faulting application name: Explorer.EXE, version: 6.1.7600.16768, time stamp: 0x4d688122
Faulting module name: thumbplug.dll, version: 28.0.2011.80, time stamp: 0x4d8e87dd
Exception code: 0xc0000005
Fault offset: 0x0000000000299cda
Faulting process id: 0xbb0
Faulting application start time: 0x01cc19571187733f
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\thumbplug.dll


This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.

5 replies

P
ptc-31739431-Visitor
1-Visitor
May 24, 2011

Having exact same problem on some 64 bit Windows 7 boxes:

Common icons displayed for all Pro/E file types initial versions of Pro/E file types. Latest version (ie, is a series prt.1, prt.2, prt.3, the prt.3 is the latest version) displays a small thumbnail graphic of the actual file contents in the Windows Explorer – Name column. This unique thumbnail graphic is also displayed across the bottom of the Windows Explorer window along with metadata (ie, Date, Size, File type). This failure occurs when selecting a specific Pro/E file in Windows Explorer, opening a folder containing Pro/E files in Windows Explorer, or dragging Pro/E files and folders to other locations in Windows Explorer. Failure is manifested by error message requesting to close Windows Explorer. Upon acceptance, all Windows Explorer browsers are terminated. This failure can happen repetitively whenever the Windows Explorer is navigated back to folder containing Pro/E files.

Tried uninstalling and reinstalling the Pro/ENGINEER Thumbnail Viewer 1.0 with no success.

Tried switching view types (Icons, List, Details, Tiles, Content) and turning off/on preview pane in Windows Explorer with no success.

As this failure can occur repeatedly on certain machines and negatively impact engineering, we have temporarily uninstalled the Pro/ENGINEER Thumbnail Viewer 1.0 on machines exhibiting this issue; however, user is asked to reinstall everytime Pro/E is launched.

Opened PTC Case C10274132 awhile back but no solution to date.

M
MartinHanak24-Ruby III
24-Ruby III
May 25, 2011

Lou,

if you don't use Thumbnail Viewer functionality then you can uninstall Thumbnail Viewer and set config.pro option startup_check_for_visualization no

Martin

L
LouGeier1-VisitorAuthor
1-Visitor
May 25, 2011

I do wish to use the Thumbnail Viewer functionality though.

P
ptc-562501-Visitor
1-Visitor
October 20, 2011

Lou,

I have been told by my IT department to delete 'thumbplug.dll' from my computer. This has worked for us.

File location: C:\Windows\system32\thumbplug.dll

Dave

P
PhilippeBREVET1-Visitor
1-Visitor
May 21, 2012

Hello

Solution - SC23709

https://www.ptc.com/appserver/cs/view/solution.jsp?n=CS23709

Philippe

M
MartinHanak24-Ruby III
24-Ruby III
May 22, 2012

Philippe,

I can't see any solution in CS23709 . SPR is still open...

Martin Hanak

K
KrisR1-Visitor
1-Visitor
May 22, 2012

Where is the link to download Thumbnail Viewer? I'd like to have that functionality myself!

L
LouGeier1-VisitorAuthor
1-Visitor
May 22, 2012

There is an option to install it during the Pro/e and Creo installs. Its a check box towards the end.

K
KrisR1-Visitor
1-Visitor
May 22, 2012

Fabulous....and IT department request.......OYE.

B
BrentDrysdale12-Amethyst
12-Amethyst
June 25, 2012

Hi Lou,

Have same issue and had to resort to deleting thumbplug.dll.

According to the SPR mentioned later this is not fixed until end of August for either Creo Elements/Pro 5 (WF5) or for Creo 2.0 as shown by the PTC product release calendar.

Regards, Brent

Terms & ConditionsCookie settingsAccessibility statement