Continual issues with loss of data from KepServer

[CC_12048812]

We are running KepServer to monitor our equipment, but we are having frequent disconnection of the system causing data monitoring loss. 

When we Re-Initialize KepServer, I get the below error 

I am not sure what to do to correct this issue 

[rajskumar]

Hello,

Please take a look at the following article as it may help resolve your issue:

Article - CS296144 - Configuration client is not connecting to the Runtime service in PTC Kepware Products

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.