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Delayed in tags

MS_10596647
2-Guest

Delayed in tags

I have a windows server 2019 system in which I installed kepserver,

PLCs and databases are connected to obtain information, lately the tags have a certain delay,

I have not moved anything in the configuration but I wanted to ask if anyone knows why it happens or if the number of tags is limited or is it the capacity of my system

 

Thanks for your attention

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

@MS_10596647 

 

Delays in tag updates are usually related to configuration issues and are not usually related to the number of tags in a project. The most common issue is having multiple devices configured in a single channel. Here is a link to Kepware knowledge base article that covers configuration optimization to prevent delays:

 

https://www.ptc.com/en/support/article/CS292754

 

If the delays persist; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

 

https://my.kepware.com/s/login/

 

Thanks,

*Chris

 

 

View solution in original post

1 REPLY 1

@MS_10596647 

 

Delays in tag updates are usually related to configuration issues and are not usually related to the number of tags in a project. The most common issue is having multiple devices configured in a single channel. Here is a link to Kepware knowledge base article that covers configuration optimization to prevent delays:

 

https://www.ptc.com/en/support/article/CS292754

 

If the delays persist; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

 

https://my.kepware.com/s/login/

 

Thanks,

*Chris

 

 

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