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MS_105966471-Visitor
1-Visitor
February 21, 2023
Solved

Delayed in tags

  • February 21, 2023
  • 1 reply
  • 1178 views

I have a windows server 2019 system in which I installed kepserver,

PLCs and databases are connected to obtain information, lately the tags have a certain delay,

I have not moved anything in the configuration but I wanted to ask if anyone knows why it happens or if the number of tags is limited or is it the capacity of my system

 

Thanks for your attention

 

 

Best answer by cmorehead

@MS_10596647 

 

Delays in tag updates are usually related to configuration issues and are not usually related to the number of tags in a project. The most common issue is having multiple devices configured in a single channel. Here is a link to Kepware knowledge base article that covers configuration optimization to prevent delays:

 

https://www.ptc.com/en/support/article/CS292754

 

If the delays persist; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

 

https://my.kepware.com/s/login/

 

Thanks,

*Chris

 

 

1 reply

C
cmorehead13-AquamarineAnswer
13-Aquamarine
February 22, 2023

@MS_10596647 

 

Delays in tag updates are usually related to configuration issues and are not usually related to the number of tags in a project. The most common issue is having multiple devices configured in a single channel. Here is a link to Kepware knowledge base article that covers configuration optimization to prevent delays:

 

https://www.ptc.com/en/support/article/CS292754

 

If the delays persist; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

 

https://my.kepware.com/s/login/

 

Thanks,

*Chris

 

 

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