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EC_108695951-Visitor
1-Visitor
February 12, 2025
Solved

Issue with KepserverEx 5.3 License Transfer on an Offline Computer

  • February 12, 2025
  • 1 reply
  • 1331 views

Hello, community. Iā€™m experiencing an issue while transferring a KepserverEx 5.3 license on an offline computer. When I try to 'Transfer a Product Activation' using the License Utility, I receive the following error: 'Virtual Machine Detected: Transfers Disabled.'  

Has anyone encountered this before? Any help would be greatly appreciated. Thanks for your time!  

Best answer by Bhupendra

Please follow the solution Article for License transfer on a VM 

https://www.ptc.com/en/support/article/CS321507

 

  • Save Kepware project file from current machine(machine A)
  • Install Kepware on new machine(machine B), import saved project from old machine and ensure functionality is working fine(although in demo mode)
  • Upgrade Kepware version on current machine(machine A) to v5.8 or higher
  • Transfer of license is now possible
  • Activate the transferred license on new machine(machine B)

1 reply

B
Bhupendra14-AlexandriteAnswer
14-Alexandrite
February 12, 2025

Please follow the solution Article for License transfer on a VM 

https://www.ptc.com/en/support/article/CS321507

 

  • Save Kepware project file from current machine(machine A)
  • Install Kepware on new machine(machine B), import saved project from old machine and ensure functionality is working fine(although in demo mode)
  • Upgrade Kepware version on current machine(machine A) to v5.8 or higher
  • Transfer of license is now possible
  • Activate the transferred license on new machine(machine B)
E
EC_108695951-VisitorAuthor
1-Visitor
February 12, 2025

Hi, I followed the process, but when attempting to update, I received the following message: "You're attempting to update your software to a version not covered under your current subscription license."

Is there another way to transfer the license? I noticed in the article that this process applies to versions 5.4.131.0 to 5.7.84.0, while I have version 5.3.156.0.

N
ntripathi15-Moonstone
15-Moonstone
February 12, 2025

Greetings @EC_10869595, 

 

Please select the option "Continue the installation and use the product in Time Limited demo mode" and proceed with the installation.

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