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18-Opal
pshashipreetham18-Opal
18-Opal
February 28, 2022
Solved

KepServerEX with 500 Tags

  • February 28, 2022
  • 1 reply
  • 4284 views

As per a use case, there are 100 tags each in a Device of KepServerEx, where KepServerEX is connected to a Single industrial Thing, Which is causing an Performance issue. 

Isn't possible to connect to different Industrial Connections from a single KepServerEx ?

@CarlesColl @c_lowy @slangley @paic @VladimirN @AnnaAn 

Thanks
Shashi.

Best answer by pshashipreetham

Hi @tmisner ,

Thanks for the INFO, this can be now Concluded that, KepServerEx Can be Only Connected to one IndustrialThing. If there are 2000 Tags, then there will be two  KepServerEX running in two different VM's, and need to create at least two IndustrialThings to avoid the Performance issue, Each Industrial Thing Is connected with 1000 Tags in different VM Setups's. There is no other solution to this !

Thanks

Shashi.

1 reply

T
tmisner16-Pearl
16-Pearl
March 3, 2022

Hello Shashi,

 

Unfortunately, a single Kerpware instance can only be connected to a single ThingWorx Platform instance at this time. Reference CS293840.

 

ThingWorx Platform should not have an inherent issue supporting the number of Tags you mentioned. I believe you should look into troubleshooting the performance issue further. There are several articles available in our knowledge base depending on what issues you are having within your Remote Things in ThingWorx. For example "Unknown Quality" happens on the Remotely Bound Properties due to performance issues in some cases. The article for this one is CS321553.

 

If you need further assistance in troubleshooting beyond the KB I would recommend opening a case with PTC Technical Support via the PTC Support Portal.

 

-Tyler

    P
    18-Opal
    pshashipreetham18-OpalAuthor
    18-Opal
    March 4, 2022

    Hi @tmisner ,

    @tmisner thanks for the response, but, the question Asked was "Can we Connect more than one Industrial Connection to the KepServerEX". Hope it is clear now ?

    As per the Article shared by you, there is a point in it which quotes:

    psp316r_0-1646379316669.png

    So, Can we Connect more than One Industrial Thing to the KepServerEX ?

    Thanks
    Shashi.

    T
    tmisner16-Pearl
    16-Pearl
    March 4, 2022

    Hello Shashi,

     

    Sorry for initially misunderstanding this inquiry.

     

    You can definitely deploy multiple Industrial Things tied to the same Industrial Gateway (which facilitates the connection to KEPServerEX). Most customers typically create one Industrial Thing for each real-world device they are pulling Tags from.

     

    Hope this helps.

     

    -Tyler

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