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RK_101930893-Newcomer
3-Newcomer
May 22, 2025
Solved

License issue after VMWARE to Nutanix Migration of windows application server

  • May 22, 2025
  • 2 replies
  • 841 views

At infrastructure level we migrated from VMWARE to Nutanix and after this we keep having this issue everyday. The only way it is getting auto resolved is after reboot. We can do this now since only test environment is migrated and we are soon planning to migrate production environment as well. In that case every time reboot is difficult as production activities will get interrupted. Is there a way to fix this issue? Like deactivating and activating license again? or changing the license type to offline one? Repair option in license utility will fix this?

 

Kepware OPC connectivity suite verison 6.11.764.

Best answer by Bhupendra

The license Transfer process consists of two main steps:

  1. Return the license to the MyKepware account to make it available for redeployment
    • Note- A license transfer doesn’t affect the runtime for two hours(start running in Demo mode), and activation can be performed within this period to prevent any interruption to the runtime
  2. Activate the license on the new server/operating system

Yes, if the license is showing  broken, binding state by clicking the repair will fix the license through online mode 

 

https://www.ptc.com/en/support/article/CS285278 

2 replies

B
Bhupendra14-AlexandriteAnswer
14-Alexandrite
May 22, 2025

The license Transfer process consists of two main steps:

  1. Return the license to the MyKepware account to make it available for redeployment
    • Note- A license transfer doesn’t affect the runtime for two hours(start running in Demo mode), and activation can be performed within this period to prevent any interruption to the runtime
  2. Activate the license on the new server/operating system

Yes, if the license is showing  broken, binding state by clicking the repair will fix the license through online mode 

 

https://www.ptc.com/en/support/article/CS285278 

R
RK_101930893-NewcomerAuthor
3-Newcomer
May 23, 2025

Transfer is not working so I used repair option. Then activated the license again by getting the response file from myKepware

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