OPC-UA - Connection Error

[SG_10481904]

Good morning,
I frequently encounter the following error when connecting via OPC-UA:

Date Time Level Source Event
19/06/2025 13:01:03 Warning OPC UA Client B&R | Read request failed on device. | Status description = 'The operation timed out.', Status code = 0X800A0000.

Thank you.

[rajskumar]

Hello,

Please take a look at the following article as it may help resolve your issue:

https://www.ptc.com/en/support/article/CS419647

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials. Thanks

[SG_10481904]

Good morning,

I’ve already tried this solution in the past, but it didn’t solve the issue.

I had set the value to 3000 ms.

[rajskumar]

Hello,

As a next step, We would recommend capturing unencrypted packets using the Wireshark tool to help observe the communication at the wire level.

Alternatively, you may consider submitting a support ticket with the Kepware Technical Support team, who would be happy to assist you in analyzing the packet data. Thanks 

[SG_10481904]

Ok thank you.

Regards