Hello,
I hope this email finds you well. I am writing to bring to your attention a potential discrepancy regarding the drivers we are currently using. It has come to our notice that we may be utilizing drivers who are not licensed for the specific tasks they are assigned to.
To address this issue, I kindly request that you investigate the matter further by referring to the following article: https://www.ptc.com/en/support/article/CS324971. This article may provide insight into the root cause of the discrepancy and help us rectify the situation promptly.
Additionally, I would appreciate it if you could provide me with a screenshot of the mentioned tags result in the article for further analysis and verification.
Regards,
Mohit