Unable to open OPC UA Configuration Manager

[AF_14035066]

Currently using KepServerEx V6 (V6.14.263.0) and unable to open the OPC UA Configuration Manager utility. This is making it difficult to trust new certificates.

[ntripathi]

Greetings @AF_14035066,

I hope you're doing well.

Please confirm whether you are encountering any errors when attempting to open the OPC UA Configuration Manager.

[AF_14035066]

No errors, icon shows in task bar but nothing opens and task manager shows the app as not responding.

[Bhupendra · Accepted solution]

Hi 

Please refer to the following solution article. 

Unable to access OPC UA Configuration due to an unknown Administrator password with PTC Kepware Products

https://www.ptc.com/en/support/article/CS386048

[AF_14035066]

I know the password but receive no prompt to enter it.

[ntripathi]

Greetings @AF_14035066,

Thanks for your confirmation.

Could you please confirm which application shows in the task manager? 

I think we need to dig into this issue further. I recommend opening a support ticket with the Kepware Technical Support team for a more in-depth investigation.

You can submit a ticket using the following link:

https://my.kepware.com/s/login/