failed to start runtime in service mode. the service cannot be started either because its

[Numan_Hasan_11]

Dear PTC Community,

My collegue having an error "failed to start runtime in service mode. the service cannot be started either because its disable or has no enable device associated with it"  after adding few points in KepWare OPC Server. Attached image for reference. KEPServerEX 6

Need kind advice from community here that have experinced this issue and solved it. 

Thanks,

Nu'man

[MRohilla · Accepted solution]

Greetings,

By default, the runtime is set to run as a Windows service, but it can be changed within our settings to instead run in Interactive Mode.

Can you please go to the EX icon in the lower right of your Windows desktop and right-click the "EX" icon?
This will bring up our Administration Menu, where you can then select "Settings."
then look for the "Runtime Process" tab and verify what it is set to.

You can also go into the Task Manager and look to see if we are running as a Service at all, and if so, what user is it running as?

Regards,

Mohit Rohilla