license kepware server 7

[AR_10704180]

I am prompted to enter in my Windows admin login, which I have done, but nothing works.

I've re-installed the software several times but no means to turn it off,

Any way to bypass?  All I want to do is download my license. 

[ntripathi]

Greetings @AR_10704180,

I hope you are doing well.

Could you please confirm whether the Windows administrator login prompt appears when accessing the Kepware Server Administration menu (License Utility)?

This will help us better understand the issue and identify the appropriate next steps.

[AR_10704180]

yes, anytime I run the utility I am prompted for the password

[ntripathi]

Thanks for your confirmation.

Please take a look at the following article as it may help resolve your issue:

CS294705 - Unable to access License utility and other tools due to unknown Administrator password with PTC Kepware Products

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.