when uploading the license activation response, I get an error that trusted storage is not available
Dec 25, 2024
09:19 AM
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Dec 25, 2024
09:19 AM
when uploading the license activation response, I get an error that trusted storage is not available
when uploading the license activation response, I get an error that trusted storage is not available. Please help me
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Dec 25, 2024
03:27 PM
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Dec 25, 2024
03:27 PM
Hi
Please check following solution details given below with the cause of the issue
Cause
- License Request file is generated earlier and after that the Kepware server MAC ID(IP Address) changed
- License Request file is generated but activate the License Response file on another Kepware server
Resolution
- Error occurred during build of PC that trusted storage section was not created
- Only current known solution for this error is to reimage PC
- If the issue is caused by the MAC ID changing
- Use a static MAC ID instead
- Activate the license as soon as the License Request file is generated
- License Request file should be generated on the same Kepware server which needs activation
KCS Article Number
000356315
Best Regards
Bhupendra
1 REPLY 1
Dec 25, 2024
03:27 PM
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Dec 25, 2024
03:27 PM
Hi
Please check following solution details given below with the cause of the issue
Cause
- License Request file is generated earlier and after that the Kepware server MAC ID(IP Address) changed
- License Request file is generated but activate the License Response file on another Kepware server
Resolution
- Error occurred during build of PC that trusted storage section was not created
- Only current known solution for this error is to reimage PC
- If the issue is caused by the MAC ID changing
- Use a static MAC ID instead
- Activate the license as soon as the License Request file is generated
- License Request file should be generated on the same Kepware server which needs activation
KCS Article Number
000356315
Best Regards
Bhupendra
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