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ggmurp011-Visitor
1-Visitor
October 16, 2019
Solved

Connecting Thingworx Industrial Connectivity to Thingworx

  • October 16, 2019
  • 1 reply
  • 4940 views

Hello I'm trying to connect Thingworx Industrial Connectivity to Thingworx. Upon doing so I keep getting an error message of:

Date Time Level Source Event
10/16/2019 9:48:50 AM Error ThingWorx Native Interface Connection to ThingWorx failed. | Platform = http://XXXXX:80/Thingworx/Composer, error = the host could not be resolved.

 

I have checked the Thingworx link matches, the app key is correct, and the Thing name matches exactly to the Thing name in Thingworx.

 

 

Best answer by ggmurp01

I fixed the problem. The version of Thingworx Industrial Connectivity I was running just needed to be updated. After the update everything is coming through fine.

1 reply

S
slangleyCommunity Manager
Community Manager
October 16, 2019

Hi @ggmurp01.

 

From the screenshots, I see these things that may be culprits:

 

  • Legacy mode is enabled.  Try turning that off.
  • Check the Thing name in Composer to be sure it's accurate.
  • In the error message, the url is indicated as http://XXXXX:443/Thingworx/Composer.  Port 443 is a secure port by default, so the protocol should be https.

 

Let us know if you still have issues.

 

Regards.

 

--Sharon

 

 

    G
    ggmurp011-VisitorAuthor
    1-Visitor
    October 16, 2019

    My port number was incorrect I changed it to 80. I tested the port with the url and was able to hit Thingworx. Unfortunately when i put the url in the host and the port number in under the Property Editor I'm still getting and error. I've also tried it with Legacy mode Disabled. I believe my problem is with the Resource property. I'm running a cloud instance of Thingworx so the Resource: /Thingworx/WS  will be invalid.

    S
    slangleyCommunity Manager
    Community Manager
    October 17, 2019

    Hi @ggmurp01.

     

    Is the cloud instance hosted by PTC?  If a trial version, you will not be able to connect Kepware.  You can download one of the 90-day trials for installation on your own machine and should then be able to connect.

     

    If PTC Cloud is hosting a paid instance, you will need to open a case for the Cloud team for opening the needed ports to allow your Kepware instance to connect.

     

    Regards.

     

    --Sharon

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