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SB_97933801-Visitor
1-Visitor
January 3, 2022
Solved

I cant install MathCAD prime 5

  • January 3, 2022
  • 3 replies
  • 2404 views

Hello,

i bought the prime 5 student version and in the installer i cant install the application

SB_9793380_0-1641225177780.png

what can i do ?

 

Best answer by DJNewman

Here's an update...!

We have removed access to the page that offered Mathcad Prime 5, and we plan to reach out to everyone who purchased one of those to get a Prime 7 installation. It should be within the next 24 hours or so.

 

We apologise for the inconvenience.

3 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 3, 2022

 Hi,

 

You probably mean version - 7.0? If so, download it from the following link, here: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp

DJNewman
DJNewman18-Opal
18-Opal
January 3, 2022

It's possible that they purchased the licence for Prime 5 and are activating it quite a bit later.

Prime 5 and other pre-Prime 7 versions were all end-of-saled as of December 31, 2021.

I've forwarded this topic to our product manager. I believe the desired outcome will be to generate a new install for Prime 7.

PTC Marketer Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    January 3, 2022

    Thanks!

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    January 3, 2022

    And then there is this overview of all kinds of information regarding installation of Mathcad products where you might find the solution to your specific problem.

    https://community.ptc.com/t5/PTC-Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26

    Note that much information regarding Prime 7 may also be applicable to Prime 5.

     

    Success!
    Luc

      DJNewman
      DJNewman18-OpalAnswer
      18-Opal
      January 11, 2022

      Here's an update...!

      We have removed access to the page that offered Mathcad Prime 5, and we plan to reach out to everyone who purchased one of those to get a Prime 7 installation. It should be within the next 24 hours or so.

       

      We apologise for the inconvenience.

      PTC Marketer Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
        V
        24-Ruby III
        VladimirN24-Ruby III
        24-Ruby III
        January 11, 2022

        Glad to hear that!

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