Input Converter Greyed out

[GA_14483203]

We have installed the 30-day trial version of Mathcad. However, when attempting to convert an XMCD file, the conversion option is disabled (greyed out). Because of this, we are unable to proceed with the file conversion. We are not sure why this feature is unavailable in the trial version and would appreciate assistance in resolving this issue.

[LucMeekes]

Most probably you forgot to tick the option of installing the converter, during setup. It is off by default.

Go ahead and re-install, AND tick that option...

Success!
Luc

[Catalina]

Hi @GA_14483203

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,