Never recieved product code

[RG_11950045]

I have just bought the mathcad student edition and never recieved the product code.

[BenLoosli]

You need to contact PTC license management group.

This is the Community, users helping other users and no access to licensing.

[RG_11950045]

I have tried to do that, however because I don't have a prime account due to not recieving the key I am denied access.

[VladimirN]

Try filling out this form as well - "Contact PTC Sales": https://www.ptc.com/en/contact-us

[RG_11950045]

I hve filled out the form and I have also sent an email to the wwlm@ptc.com and got a case number. However I cannot access the case.

[VladimirN]

And what is the Case number?