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Paid ~ $750 for a PTC Prime Mathcad lincense - Where is my license file?

DS_10024912
13-Aquamarine

Paid ~ $750 for a PTC Prime Mathcad lincense - Where is my license file?

I was handed a 43 page PDF document and told to read this to get my license installed.  The PDF document makes no sense to me - it's all gibberish as far as I'm concerned.  My guess is that this document covers every license file case for every product that PTC owns.   Just so you know - I don't spend every day of a 365 day year installing licenses for PTC products.   I install my license once a year.  I'm just not going to remember how it works for my case.   It would be easier if I was handed the text license file.  That's what other companies do. 

 

Why Can't PTC just email me the license file and skip all the convoluted hoopla?  

 

So, how I'm I going to get my license file?  Please.

 

 

4 REPLIES 4
BenLoosli
23-Emerald II
(To:DS_10024912)

You need to contact the PTC license management group. This is the PTC user community and NO one here can help with licensing PTC products.

Is this a commercial version or a student version? They have different web addresses for license downloads.

 

DS_10024912
13-Aquamarine
(To:BenLoosli)

Commercial

DS_10024912
13-Aquamarine
(To:BenLoosli)

And, how would one contact this, PTC License Management group?    

BenLoosli
23-Emerald II
(To:DS_10024912)

This link and then select License Management: eSupport | PTC

On the right is a lick to contact PTC for help.

 

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