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DS_1002491213-Aquamarine
13-Aquamarine
September 11, 2022
Solved

This is how dysfunctional PTC is

  • September 11, 2022
  • 3 replies
  • 2084 views

I get an email asking how difficult it was to renew.  I click the link - and I'm on a page where every thing is written in what looks like Chinese.   I don't read or speak Chinese.   

 

The original email is written in English - so, how would it make sense to link a Chinese page?   This is just lacking common sense. 

 

Oh, and I still don't have a license.    Whatever.

Best answer by DS_10024912

UPDATE - this issue is supposedly resolved after creating a case and having PTC support contact the appropriate entities that were sending emails to me written in Chinese.   

3 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
September 11, 2022

You mean this page? - "Mathcad Installation Central Resource Page": https://www.ptc.com/en/support/mathcad-landing

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DS_1002491213-AquamarineAuthor
13-Aquamarine
September 12, 2022

No, the page I had been sent to was in Chinese.  PTC sent out an email written in English asking the recipient to participate in a survey to determine how well a recent renewal went.  In that email is a link to begin the survey - however the link is to a Chinese page - not an English page.  I can't read Chinese.   

 

Did you want the exact link from that email?

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
September 13, 2022
@DS_10024912 wrote:

... Did you want the exact link from that email?...

For sure.

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DG_103925171-Visitor
1-Visitor
September 15, 2022

Out of curiosity, did you purchase Mathcad and then never receive a product code to activate the license?

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DS_1002491213-AquamarineAuthor
13-Aquamarine
September 15, 2022

I bought MathCAD PTC last year - around September of 2021 - and got it running at that time.  Since that was a year ago I don't recall specific details.  This year, Sep. 2022, when renewing I needed to use the Sales Order Number to obtain a license (a text file) - unfortunately the invoice from PTC that I was sent used an incorrect Sales Order Number - making it impossible to retrieve a license.

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DS_1002491213-AquamarineAuthorAnswer
13-Aquamarine
September 15, 2022

UPDATE - this issue is supposedly resolved after creating a case and having PTC support contact the appropriate entities that were sending emails to me written in Chinese.   

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