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1-Visitor
February 15, 2023
Solved

Unable to Activate my PTC Mathcad Prime 8.0.0.0

  • February 15, 2023
  • 1 reply
  • 1311 views
I am unable to acquire the necessary license to run the PTC Mathcad Express (I want to try the full PTC Mathcad functionality for 30 days). Every time I attempt to activate my PTC Mathcad Prime 8.0.0.0 I run into the following error in the "Acquire License" tab: "You have reached the maximum number of license requests available for your product type."

Furthermore, within the PTC Mathcad options tab, I get the following message:

"2/15/2023 4:32:00 PM : The license request failed.
Requesting MathcadPrime ...
C:\ProgramData\PTC\Mathcad Prime\license\MathcadLicense.dat: (-10) Feature has expired."

Any help debugging this problem would be much appreciated as I would like to do my free 30 trial error before deciding whether or not to update my account to Mathcad Prime 8.

Thank you!
Best answer by VladimirN

Try to request for a license manually by providing your Mathcad product code and physical address of Ethernet adapter using the following web case logger: http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm The license file will be sent via E-mail.

1 reply

V
24-Ruby III
VladimirN24-Ruby IIIAnswer
24-Ruby III
February 16, 2023

Try to request for a license manually by providing your Mathcad product code and physical address of Ethernet adapter using the following web case logger: http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm The license file will be sent via E-mail.

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