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T
TJ_102910611-Visitor
1-Visitor
April 25, 2022
Question

Users Software won't fully boot through

  • April 25, 2022
  • 1 reply
  • 1197 views
I have a user who is using Mathcad 8.0 and recently has been having issues with it booting up properly. when we open Matchad the initial screen opens but after closes out and the software never goes through. We can access the software if we open it up as an administrator but not as a user.

1 reply

T
TJ_102910611-VisitorAuthor
1-Visitor
April 25, 2022

Found a "solution" about a windows update giving this an issue. Ran through it and still the same thing. Only for 1 user on 1 device. Attempts with multiple accounts, all successful except the 1.

 

T
TJ_102910611-VisitorAuthor
1-Visitor
April 26, 2022

My mistake if worded wrong, The "Solution" didn't work and still having the same issue. I was giving more context into the situation.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 26, 2022

 Hi,

 

Try to open a new "Case" for this issue.

 

1. "Case Logger": https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

2. "Mathcad Support Center": https://support.ptc.com/support/mathcad_supportCenterOpt.htm 

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