When I select "Mathcad" i get error message : You are running Windows XP, but do not have Service Pack 2 (SP2) or higher installed

[LZ_4415582]

Good afternoon

I was trying to re-install Mathcad 15 (purchased 2012?)

... when I purchased new computer approx 5 years ago...I didn't have much success re-installing using "downloaded Setup  (mathcad_15_0_EN_M010_Setup.exe file....so I just used my  Mathcad 14 disc version.

Currently ... I have another computer and ...instead of  deleting install program "stuff" ... I thought I would try once more.

my product code is:    MP010201EA6466-743K-3FKX 

On PTC.Setup - Mathcad 15.0 (M010) setup screen ,... I get to screen that says "select Product to be installed"  with options to select "Mathcad" or "PTC Liscense server" 

When I select "Mathcad"  i get error message :  You are running Windows XP, but do not have Service Pack 2 (SP2) or higher installed ...etc... this is a minimum system requirement for Mathcad15.0 M010 please upgrade your system.

I am running windows 10 

please advise?

Ken Zwicker 

[VladimirN · Accepted solution]

Article - "Error "You are running Windows XP, but do not have Service Pack 2 (SP2) or higher installed" while installing Mathcad on specific machines with Windows 7 or later":

• https://www.ptc.com/en/support/article/CS30727
• https://community.ptc.com/t5/Mathcad/Mathcad-Install/td-p/46743